Risk Mitigation Associate - Fraud

Job Overview

The Risk Mitigation Associate – Fraud is a full‑time position responsible for supporting GOVX’s efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction processing, and minimize related financial losses. This role reports to the Risk Mitigation Manager and works closely with Member Services.

• Review orders flagged by automated fraud prevention systems; investigate account details, verify information via phone/email, and confirm or cancel orders.
• Assist by verifying customer data and account history to prevent refund delays and mitigate fraud. Investigate potential violations of Terms of Use and educate customers to ensure compliance.
• Identify trends and communicate findings across departments to improve fraud prevention processes.
• Support investigation, analysis, and resolution of chargeback cases; gather documentation to dispute unsupported claims.

Associate’s degree (Bachelor’s preferred) and 1+ years in e-commerce fraud or risk management.

• ERP:
  Net Suite or similar software.
• CRM:
  Service Now or similar enterprise level software.
• Payments:
  Braintree and Pay Pal environments.

Strong analytical, organizational, and problem‑solving abilities; capable of prioritizing in a fast‑paced environment.

• Ability to perform well in a highly dynamic, diverse, and rapidly changing environment.
• Candidates with prior GOVX experience must have proven performance in these areas.

This job operates in a professional office environment. It routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The role sometimes requires lifting and carrying office equipment. Occasional evening, night, and weekend shifts are required during peak season (e.g., Black Friday). This is a sedentary role.

This is a sedentary role.

Problem solving, making decisions, interpreting data, organizing, and reading/write.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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Pay Range: $20.00 - $23.00 /hr.

Paid Time Off, Paid Sick Leave, Paid Holidays.

401(k) plan with discretionary match available.

Medical, Dental, Vision, and Life Insurance.

Flexible Spending Account (FSA), Health Savings Account (HSA).

Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life.

Employee Referral Program.

Discounts on the GOVX website.