IT Tech; 2nd Shift

Employee Type

Full Time Non-Exempt

Provide technical and administrative support for laptops, printers, associated gear and a variety of application software. Resolve end users connectivity and system issues.

• Provide laptop administration, configuration and repair (including identification and replacement of hardware components) in support of company’s end user base.
• Perform Windows Systems Administration for all workstation platforms.
• Create user Active Directory and Email accounts.
• Add new systems to the network and domain.
• Set file and folder permissions.
• Troubleshoot hardware and software failures and identify problems when they relate to laptops and other network devices.
• Provide first-level trouble issue support to users.
• Install and configure user workstations with all associated applications.
• Install software updates and patches.
• Assist users in the operation of standard and non-standard software applications and packages.
• Perform preventative maintenance.
• Document all processes and procedures.
• May assist Systems Administrator with troubleshooting of network and server problems.
• Cabling and cabling projects.
• Install and configure serial and Ethernet cabled printers (predominately Laser Jet and Zebra).
• Install and troubleshoot issues with handheld barcode scanners.
• Carry out other such duties as may be assigned.

• 2 years working experience in a small to medium business Client/Server environment.
• A+, Net+.
• MCP certification strongly desired.
• Other IT related certifications or associate’s degree in an information technology discipline a plus.

• Familiar with common switch configurations.
• Expertise with Windows XP.
• Familiar with Vista and Windows 7 client operating systems.
• Working knowledge of Windows 2003 / 2008 Server.
• Familiar with Microsoft Exchange server.
• Working knowledge of Active Directory.
• Familiar with Microsoft SQL.
• Knowledge and understanding of TCP/IP, DHCP, DNS, Routing and Wireless connectivity.
• Knowledge and understanding of standard network protocols including HTML, FTP, SMTP, SNMP, NTP, LDAP, VTP, IMAP, Telnet, LPD.
• Tipping and punching Ethernet cables.
• Competency with Excel, Word, PowerPoint and Visio.

• Ability to lift up to 50 pounds.
• Able to squat to lift boxes weighing up to 50 pounds.
• Able to stand, stoop and bend.
• Ability to walk and stand on cement floors for long periods.
• Good visual acuity.
• Able to sit at desk and use/view computer for up to 8 hours daily.
• Ability to operate lift without problem with heights for cabling projects.