LaVergne Assistant Branch Manager

About Ascend Federal Credit Union

Ascend is the largest credit union in Middle Tennessee and one of the largest in the United States, with over $4 billion in assets. With an occupation‑based field of membership, Ascend focuses on the expansion and diversification of the select employee groups it serves, creating greater security for the credit union and its member‑owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, the Regional Operations Center, Teller Center and Corporate Headquarters.

Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member‑owners, ensuring dedicated and engaged employees to serve the membership.

Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016‑2025) and Training MVP Awards (2015‑2025).

Coordinate activities and oversee daily functions of financial center operations at location(s) assigned. Effectively deal with members and staff in all areas including problem solving and conflict situations. Continue to become familiar with credit union financial center operations and procedures by performing assigned duties, responsibilities, and projects throughout the credit union. Supervise and assist with complex balancing and other work related services.

• Work with supervisor and attend various training sessions and seminars to gain experience in all areas of branch operations and supervisory skills.
• Attend special meetings/training sessions and assist in providing appropriate information, instructions and training to employees to ensure understanding of procedures and policies, and to improve member services as designated by manager.
• Supervise personnel and oversee department functions jointly with the manager as a cohesive management team.
• In the absence of the Branch Manager, relate pertinent branch information to AVP of Branch Delivery /VP of Branch Delivery.
• Check and verify employees’ timecards. Prepare employee work schedules. Perform quality control on work produced by staff for accuracy.
• Regularly monitor employee performance and provide feedback, coaching, recognition, rewards and motivation to all employees. Assist manager with preparing performance evaluations and disciplinary matters utilizing Saba platforms.
• Maintain a working knowledge of the security system. Must be able to retrieve pictures and information as needed based on transaction time, location, and employee information.
• Notify manager of problems with daily operations, teller outages, ITM, Symitar/Epysis or Meridian Link downtime/issues and employee performance issues.
• Perform the duties of a financial services officer. Complete the loan application process, submit to underwriting, and complete all necessary documentation or steps needed depending on the decision rendered. Educate members and assist in solving problems on rejected loans in an attempt to obtain loan approval. Complete account opening/closing process for all account types offered. Maintain full knowledge of certificates, IRA, and HSA programs and provide members and credit union staff with information and assistance.
• Assist with problems involving teller line as needed.
• Represent the credit union in a friendly, courteous and professional manner, while providing prompt, efficient and accurate…