Quality Specialist

The Quality Specialist owns and manages Marq Labs’ Quality Management System (QMS), ensuring full compliance with cGMP, ISO 22716, and customer requirements. The position is responsible for production quality oversight, Corrective and Preventive Action (CAPA), deviations, change control, audit readiness, and document control. Experience in regulated manufacturing, preferably in cosmetics, is highly valued.

The ideal candidate is a proactive, detail-oriented professional with strong organizational and multitasking skills. They perform well under pressure and deadlines, communicate effectively, collaborate across teams, and can lead initiatives that drive process improvements while promoting a culture of quality.

• Perform and document incoming inspection of labels, packaging components, and applicable raw materials to ensure conformance to approved specifications prior to release for production.
• Develop, implement, maintain, and continuously improve Quality Management System (QMS) work instructions to ensure compliance with cGMP and applicable regulatory standards.
• Author, revise, review, and control SOPs to ensure procedures are current, compliant, and effectively implemented across the organization.
• Develop, review, and maintain all finished product specifications to ensure alignment with regulatory requirements, customer expectations, and internal quality standards.
• Verify Bill of Materials (BOM) accuracy and quality requirements prior to production to ensure correct components, labelling, and specifications are used.
• Administer and maintain the Corrective and Preventive Action (CAPA) system, including documentation, root cause analysis, corrective action implementation, effectiveness verification, and timely closure.
• Manage and document deviation processes related to production, warehouse, and quality systems to ensure compliance and appropriate resolution.
• Conduct investigations of near misses, deviations, and non-conformances, including root cause analysis and implementation of corrective actions.
• Maintain product retain samples and retention procedures in accordance with regulatory, customer, and internal requirements.
• Lead audit preparation and support, including internal and external audits (GMP, ISO 22716, SMETA). Maintain audit records, track findings, and ensure timely closure.
• Administer and maintain electronic and manual document control systems to ensure proper version control, document approvals, distribution, archival, and accessibility in compliance with cGMP and regulatory requirements.
• Oversee and maintain the pest control program to ensure compliance with cGMP and facility standards, including documentation and vendor coordination.
• Oversee and monitor hygiene programs and facility practices to ensure adherence to cGMP and regulatory requirements.
• Ensure compliance with customer-specific quality requirements for both internally manufactured and third-party produced products.
• Administer and document change control processes to ensure evaluation, approval, risk assessment, and implementation of changes impacting product quality or compliance.
• Lead and document investigations of customer complaints, including root cause analysis, corrective actions, and communication of findings as required.
• Lead process improvement initiatives that impact finished product quality.
• Perform other quality duties and projects as needed.

• Bachelor’s degree in a scientific, technical, or related field preferred;
  Associate degree with relevant experience considered.
• 3–5 years of quality assurance experience in a manufacturing environment required.
• Hands‑on experience with Quality Management Systems (SOPs, work instructions, document control).
• Experience in CAPA, deviations, and change control; ideally having owned these processes start‑to‑finish.
• Exposure to audits: internal and preferably external (ISO 22716, SMETA).
• Experience with production quality oversight, including finished goods and BOM verification.
• Familiarity with regulated manufacturing; cosmetics experience preferred but not strictly required.
• Equivalent combination of education and relevant quality systems experience may…