Sales Support Specialist

Sales Support Specialist

We are looking for a Sales Support Specialist to provide administrative support to dealership sales staff with coordination and processing of equipment sales. The role works closely with Sales Operations on sales transactions, warranty enrollment, and customer billing processes.

At Thompson Machinery, we have been powering progress since 1944. We are the go‑to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Join a team that delivers smart solutions, builds lasting partnerships, strengthens communities, and invests in your growth.

The Sales Support Specialist will coordinate and process equipment sales, maintain sales records, and ensure accurate billing and warranty enrollment.

• Create sales agreements and shipping documents for transport of equipment
• Assist in preparation and distribution of business documents, reports, and sales and marketing documentation for analysis
• Work in office Monday through Friday (8 am – 5 pm)
• Manage inventory of equipment at Thompson Machinery or other locations
• Gather materials and process sales transactions, interacting with Accounting for customer invoicing
• Assist Territory Sales Representatives with sales transaction paperwork and customer history
• Use the Dealer's business system to extract customer and equipment information
• Prepare written reports and recommendations as required by the dealership
• Communicate verbal recommendations as required by the dealership

We value diverse backgrounds and unique contributions that help us provide the highest quality of service.

• Occasionally lifting 25–30 lbs
• Frequent hand use for typing, phone, materials, and tasks
• Work outdoors with required safety PPE
• Other assigned duties
• High School Diploma (or equivalent) required
• Three or more years of relevant experience desired
• Able to use standard office equipment: computers, calculators, printers, copiers, and fax machines
• Proficient with basic Microsoft applications, Lotus Notes, web browsers, and capable of learning proprietary software
• Able to communicate effectively with customers, co‑workers, vendors, and managers
• Demonstrate excellence in customer service and represent Thompson Machinery professionally
• Maintain confidentiality of sensitive corporate information
• Function effectively in a team‑oriented, collaborative environment

We offer a comprehensive benefits package and career development opportunities to support your personal and professional growth.

• Various medical plan options, including a no‑cost option
• Vision and dental insurance
• Employer‑paid short‑term and long‑term disability insurance
• Employer‑paid basic life insurance
• 401(k) matching
• Profit sharing
• 8 paid holidays annually
• Initially up to 15 days of paid time off annually, increasing after five years of service
• Employee Assistance Program (EAP)

• Competitive pay
• Exposure to world‑class CAT training and development
• Tuition reimbursement
• Tool purchase assistance for high‑quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company incentive bonus program
• Paid Veteran holiday annually to all service members
• Training and development programs
• Work uniforms and professional cleaning services
• Financial wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employer.