Credit Collection Specialist

• Maintain regular communication with customers to keep assigned accounts current and ensure payment is forthcoming
• Provide customer service and document collection procedures
• Follow up on past due invoices in a timely manner
• Confirm approval of larger invoices with key customers
• Enlist Branch Management, General Managers, and Directors to accelerate collections
• Monitor credit status on assigned accounts
• Coordinate with the Regional Credit Specialist on account resolution
• Research and resolve past due accounts
• Research customers through Dun & Bradstreet, company history, and internet sources to determine risk
• Follow up with customers on delinquent accounts to determine order approval
• Review portfolios using Accounts Receivable Metrics & Detail Reports
• Prepare and review portfolio and aging reports monthly with Branch Management and customers
• Review the portfolio monthly with the Supervisor
• Research and reconcile account history
• Process electronic payments
• Perform accounting adjustments and other assigned duties

• Less than 2 years of related experience
• Associate degree in Accounting
• Non-degree candidates considered with 6+ years of related experience and a high school diploma or GED
• Attention to detail and ability to work independently with appropriate guidance
• Analytical and objective decision-making skills
• Good communication skills and problem-solving capabilities
• Good computer skills
• Ability to multitask and work in a fast-paced environment
• Legally authorized to work in the United States
• No current or future work authorization sponsorship available
• Ability to sit for 8 hours per shift
• Prolonged use of a computer/keyboard
• Infrequent lifting, walking, and climbing stairs
• Occasional use of office equipment

Demonstrates strong customer service skills and attention to detail while managing accounts receivable processes. Proficient in analyzing account statuses and resolving payment issues through effective communication and collaboration.

• Accounts Receivable Management
• Customer Communication
• Analytical Decision-Making
• Problem-Solving Skills
• Attention to Detail

• Accounting Adjustments
• Electronic Payment Processing
• Portfolio Review
• Aging Reports
• Credit Monitoring
• Document Collection Procedures
• Invoice Follow-Up
• Research Skills
• Dun & Bradstreet Analysis
• Accounts Receivable Metrics

• Good Communication Skills
• Ability to Multitask
• Independent Work Ability
• Analytical Skills
• Problem-Solving Capabilities

• Associate Degree in Accounting

• Accounts Receivable
• Customer Accounts
• Payment Processing
• Credit Status Monitoring
• Delinquent Accounts

• Office Equipment
• Computer Software