Customer Service Representative

Customer Service Representative BZO Wheel & Tire Distributor

BZO Wheel & Tire Distributor is seeking a motivated and customer-focused Customer Service Representative to join our team. This position plays a key role in supporting customers, processing orders, and providing exceptional service in a fast-paced environment.

This position is responsible for processing customer orders and providing customers with the information needed to best understand our products and services.

• Receive and accurately process customer orders via phone, website, email, and EDI systems

• Process internal orders for specialty and house accounts

• Maintain customer-specific order processing procedures

• Provide knowledgeable assistance regarding product availability, pricing, and services

• Contact customers daily to confirm order details and specifications

• Research and resolve shipping, pricing, delivery, and invoice discrepancies

• Review and manage customer backorders

• Handle customer concerns and complaints professionally

• Support the outside sales team with administrative tasks

• Coordinate with transportation/logistics departments for shipping quotes

• Process National Account and end-user billing transactions

• Perform additional duties as assigned

• 2-3 years of customer service and/or call center experience preferred

• High School Diploma or equivalent required

• Excellent verbal and written communication skills

• Strong multitasking and organizational abilities

• Ability to work in a fast-paced environment with high call volume

• Strong attention to detail and problem-solving skills

• Professional attitude with strong customer service skills

• Ability to work independently and as part of a team

• Competitive benefits

• Stable, growing company

• Team-oriented work environment