Associate Director, Academic Success Center

Job Description Summary

Associate Director of the Academic Success Center provides strategic leadership and operational management for ASC tutoring and promotional outreach, delivering comprehensive academic support for undergraduate and graduate students at the University of La Verne. This role directs the delivery of online and in-person tutoring services, advances program integration and visibility through faculty and departmental partnerships, drives continual improvement through evidence-based enhancements, and aligns initiatives with university student success and retention priorities.

The Associate Director manages student employment processes, supervises student employees, oversees payroll and scheduling systems, and contributes to assessment, reporting, and campus-wide collaboration to strengthen academic outcomes. In addition, the Associate Director oversees strategic outreach, marketing campaigns, and promotional events, evaluates the reach and effectiveness of services, and contributes to reporting and data analysis to inform continuous improvement. Serving as an ASC representative on select committees and student success initiatives, the position ensures the ASC Tutoring program as an accessible, engaging, and student-centered resource for the campus community.

• Bachelor’s Degree from an accredited institution
• 1 year of professional experience with academic and/or student support services like student success centers, learning centers, writing centers, etc.
• 1 year of demonstrated experience interfacing with undergraduate and graduate populations, faculty, and programs within higher education
• 1 year of experience collaborating with faculty and academic departments on enhancing student success and retention efforts
• Sensitivity and commitment to the diverse socioeconomic, cultural, and academic backgrounds of students and faculty
• Familiarity with higher education academic support standards and best practices
• Demonstrated investment in student learning, growth, and development
• Familiarity with teaching and learning challenges within the field of education
• Understanding of technology and platforms which enhance academic support services and student learning
• Excellent communication skills and desire to collaborate with various stakeholders in order to holistically support student learning

• Demonstrated supervisory and/or leadership experience within an organization
• Experience with training/presentation development and facilitation for various audiences, including faculty, staff, and students
• Promotional and marketing experience, including knowledge of social media platforms and outreach strategies
• Familiarity with scholarship on student success centers, learning theory, and pedagogy