VCIO Administrator in MPS; Hybrid

About Modern IT

Modern IT is a new kind of MSP: more intentional, more informed, and more inspired. Founded on the belief that today’s business needs require different,we’verewritten the rules of IT against tool sprawl and hardware that creates more headaches than help. Our ideology is simple: IT should put people and business into motion, not stand in the way. By thoughtfully putting services over servers, training and trust over technology, and heartbeats over hardware, we help harmonize people and processes and create IT ecosystems that foster calm, spur confidence, and energize people in the right direction: forward.

Modern IT is a platform-centric managed services provider that propels businesses into the digital age through strategic partnerships with Microsoft and Connect Wise. With a global clientele and a distributed team, we are positioned at the forefront of innovation and operational excellence.

Strategy only creates value whenit'sprepared, documented, tracked, and executed with precision. As our client base grows, ourvCIOscan'tpersonally hold every cadence, follow-up, and commitment in their heads. You make sure theydon'thave to — operationalizing Modern IT's strategic clientengagementso every client gets a consistent, data-driven experience and ourvCIOsstay focused on strategy.

You are accountable for:every client's strategic engagement scheduled, prepared, documented, tracked, and executed on cadence — with zero dropped commitments.

• T  cadence: Keep 100% of clients scheduled within their engagement windows on a master T  calendar.

• ThevCIOticket queue: Triage daily, control aging, and make sure every commitment is captured within one business day.

• T  prep & deliverables: Build standardized decks and keep roadmaps and budgets current and on time.

• Quick quotes: Turn standard and renewal needs into same-day quotes to Procurement; route larger Projects to the architect with a clean handoff.

• Client health & reporting: Deliver the monthly Client Health Dashboard and weekly KPIs on time, flagging risks to thevCIO.

• Communicationsglue:Keep client and internal follow-ups closing theloop, and support smooth new-client onboarding.

• 100% of clients stay scheduled within their engagement windows.

• T  decks, roadmaps, and budgets land on time, every time.

• Zero lost or undocumented strategic commitments.

• Quick quotes go outsame-day; the monthly health dashboard is never late.

• An operator at heart who takes pride in a tight cadence and a clean queue.

• A builder who has stood up or standardized a process — and wants to do it again.

• Detail-oriented and process-driven, with strong executive-level documentation skills.

• Calm managing many clients, deadlines, and commitments at once.

• High ownership: an undocumented commitment feels like a personal miss.

• You'd rather do deep, heads-down technical work than run coordination and cadence.

• You want to do the strategy yourself rather than operationalize thevCIO's.

• You're uncomfortable chasing people and owning follow-through to completion.

• You need someone else to keep you organized.

Must Have

• 4+ years in an MSP environment or equivalent experience in a relevant field.

• Customer-serviceandclient-management experience.

• Strong organizational, communication, and deadline-management skills, with concise executive-level documentation.

• Strong Excel and PowerPointproficiency.

• A founding gate:you can show a cadence, queue, or reporting process you personally built or standardized and ran reliably — not justoperated.

Nice to have

• A bachelor's degree; experience supporting account strategy orvCIOteams.

• Experience coordinating procurement, vendor quoting, or renewals.

• Business acumen including familiarity with P&L, ROI, and TCO.

The Connect Wise platform (PSA, RMM, CPQ, and more); IT Glue and SharePoint;
Microsoft 365 with strong Excel and PowerPoint;
Microsoft 365 Copilot and Copilot Studio.

Modern IT is an AI-first company, and this is an AI-first role. You'll use Microsoft 365 Copilot extensively to prepare strategic deliverables faster and more consistently — drafting T …