Senior Classroom Technology Engineer

Senior Classroom Technology Engineer

A leading institution based in Ontario, California is committed to delivering exceptional experiences through innovation and excellence. Serving a diverse and collaborative community, the organization leverages technology to enhance teaching, learning, and engagement. The institution fosters a culture of continuous improvement, service excellence, and professional growth.

The Senior Classroom Technology Engineer serves as the technical lead for classroom and instructional technology systems, ensuring the reliability, performance, and continuous enhancement of audiovisual and presentation technologies that support teaching and learning. This role combines hands-on technical expertise, operational leadership, and end-user support to deliver an exceptional classroom technology experience. The successful candidate will play a key role in maintaining instructional continuity, improving technology standards, and supporting faculty and staff through training and consultation.

• Perform preventative maintenance, inspections, testing, upgrades, and repairs on classroom audiovisual and instructional technology systems.
• Maintain, troubleshoot, and optimize classroom technology environments to ensure reliable daily operation.
• Respond to service incidents and technical issues in a timely manner to minimize disruption to instructional activities.
• Serve as the operational lead for classroom technology support activities, helping prioritize work assignments and coordinate support coverage.
• Assist with onboarding, training, and mentoring support staff and student workers.
• Develop, implement, and improve classroom technology support procedures, standards, and service practices.
• Provide training and one-on-one support to faculty and staff on the effective use of instructional technologies.
• Create and maintain user guides, technical documentation, troubleshooting resources, and standard operating procedures.
• Support classroom technology refresh projects, equipment lifecycle planning, and replacement initiatives.
• Assist with installation, configuration, testing, and deployment of classroom technology systems and digital signage solutions.
• Evaluate classroom technology needs and recommend enhancements that improve usability, reliability, and supportability.
• Maintain accurate inventory, asset management, repair, and service records.

• Work model:
  On-site
• Full-time, regular position
• Hands-on role supporting classroom and instructional technology environments
• May require lifting equipment and working in confined spaces during installations, troubleshooting, and maintenance activities
• Employment is contingent upon successful completion of required background verification and employment eligibility requirements
• Candidates should be prepared to provide a portfolio showcasing prior audiovisual system design work