Front Office Manager

Carp's Complete Exteriors
• Lavista , NE , US

Posted 3 days ago

Description

At Carp’s Complete Exteriors, we don’t just install siding and windows.

We deliver what we call the
Carp’s 5-Star Experience
— a premium, communication-driven, highly organized remodeling process that homeowners rave about and refer for years to come.

We are not a volume contractor.

We are not a “cheap and fast” company.

We are a systems-driven, design-focused, high-standards team that believes communication and experience matter just as much as craftsmanship.

We are growing — and we are looking for a
Client Experience Manager
who wants to be the face, voice, and emotional glue of our customer journey.

If you love organization, communication, building relationships, and creating unforgettable experiences — this role is for you.

Compensation: $62,000 yearly with health insurance and 2 weeks PTO

• Answer inbound calls and respond to web inquiries with professionalism and energy
• Qualify homeowners and book high-quality appointments for the sales team
• Lead onboarding calls and set clear expectations for homeowners
• Manage all client communication inside CRM
• Ensure precise data entry, documentation, and file accuracy across all active projects
• Take ownership of accurate data entry and documentation to support job costing, financial accuracy, and other key operational functions that keep projects on track
• Proactively monitor projects to prevent communication breakdowns
• Drive 5-star review collection and long-term client relationship initiatives

• Highly organized with strong attention to detail
• Excellent communicator (phone, text, email — warm but professional)
• Comfortable using CRM systems and technology
• Proactive mindset — you solve problems before they become issues
• Emotionally intelligent — you read situations well
• Positive, upbeat personality that clients feel comfortable with
• Growth-oriented and excited to be part of a scaling company

$62,000 yearly

At Carp’s Complete Exteriors, we live by and serve the team, clients, and community by upholding our Core Values - BUILD
:

B - Be Problem Solvers and Servant Leaders

• We approach every challenge with a solutions mindset, prioritizing service to our customers and giving back to our community.

U - Uphold Integrity and Trust

• We are ethical, transparent, and committed to being trusted advisors. Every decision reflects our dedication to doing what’s right.
• Attention to detail and craftsmanship are at the heart of everything we do. We ensure the work is done right the first time or made right because our customers deserve an exceptional construction experience.

L - Listen with Humility

• We practice “shut up and listen,” valuing humility and understanding to better serve the needs of our customers and team members.

D - Deliver with Purpose

• Every project, interaction, and action is completed with care and a focus on exceeding expectations, leaving a lasting positive impact.