Customer Support Specialist

Position Overview

We are looking for a detail-oriented, customer-focused professional to join our Customer Service team as a Customer Support 1 representative. In this role, you will be the friendly, knowledgeable voice of Streck — ensuring that our customers receive prompt, professional, and accurate support throughout their experience with us. You will play a key role in processing orders, maintaining accounts, and collaborating across departments to keep operations running smoothly.

• Establish and maintain new and existing customer accounts, including creating drop-ship accounts when needed.
• Process customer orders accurately and efficiently via email, EDI, CRM, or phone — and file them correctly.
• Navigate internal systems including our CRM, Shipping Portals, , and SharePoint.
• Monitor inventory levels using internal resources.
• Perform functions associated with order placement including processing credit card payments, reprinting invoices, etc.
• Respond to customer inquiries by phone and email in a timely, professional manner.
• Handle returns, replacements, credits, and other account transactions and generate associated paperwork.
• Coordinate with warehouse and distribution teams on shipping guidelines and special instructions.
• Support Sales, Distribution, Accounting, Technical Service, and Product Management teams as needed.
• Learn and assist with international and partner account paperwork as you grow in the role.

• High school diploma or equivalent required;
  Associate's or Bachelor's degree preferred.
• 2–3 years of customer service experience required.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel) and basic keyboarding (40 wpm).
• A collaborative, team-first mindset with a genuine commitment to customer satisfaction.
• A positive, professional attitude and the ability to handle sensitive information with discretion.

This is an office-based position in Omaha, Nebraska. The role involves:

• Standard office environment — no significant exposure to adverse conditions.
• Primarily sedentary work with occasional light physical activity.

• Be part of a mission-driven organization contributing to healthcare quality worldwide.
• A collaborative, employee-focused culture rooted in integrity and continuous improvement.
• Opportunities for professional growth and cross-functional learning.

Streck is an Equal Employment Opportunity Employer /Individuals with Disabilities & Protected Veterans/Affirmative Action employer and forbids discrimination against any employee or applicant because of race, color, religion, gender (including pregnancy, gender stereotyping and caregiver status), sexual orientation, gender identity, transgender status, national origin, disability, genetic information, citizenship, marital status or status as a covered veteran in accordance with applicable federal, state and local laws.