Member Experience & Retention Specialist
Listed on 2026-09-30
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
The Salvation Army Omaha Kroc Center seeks a proactive Member & Guest Services Retention Specialist to design and drive retention strategies for existing memberships. You will focus on customer engagement, complaint resolution, and cross-sales, guiding part-time staff to deliver exceptional service.
With 2–5 years in customer-facing roles, you will coordinate with management to promote a welcoming, confidential environment and support onboarding to new members and programs.
This is an excellent position to take on the Member Experience & Retention Specialist role at salvarmycareers.
Full responsibilities and requirements are described in the listing above.
Learn more about the Member Experience & Retention Specialist role in the description above.
We appreciate your interest in this position.
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