Product Specialist, Grain Operations

Position Summary

DTN is seeking a Product Specialist, Grain Operations to join the Customer Enablement organization and serve as a front‑line subject matter expert. In this role you will deliver timely, solutions‑oriented technical support and leverage your grain industry expertise to help customers maximize the value of DTN’s ERP platform.

• Provide front‑line technical support to customers via phone, email, and chat.
• Gather and analyze customer information to diagnose, troubleshoot, and resolve product issues.
• Prioritize and manage support requests to ensure timely resolution based on business impact and urgency.
• Troubleshoot issues related to software functionality, application, compatibility, and customer workflows.
• Identify, document, and communicate software defects, including clear reproduction steps and recommended resolutions or workarounds.
• Partner with customers to optimize operational workflows and maximize the value of their ERP platform.
• Resolve complex customer issues while serving as a knowledge resource for peers and team members.
• Collaborate with Product, Development, and Implementation teams to diagnose software issues and recommend product improvements.
• Document recurring issues, customer feedback, and support insights to drive continuous improvement initiatives.
• Contribute to knowledge base articles, support documentation, and best practices for internal and customer use.

• Working knowledge of grain operations, workflows, and terminology (hedging, merchandising, scale operations, ticketing, settlements, grain accounting).
• Previous customer support, software support, or help desk experience with a demonstrated ability to resolve technical issues.
• Excellent written and verbal communication skills and the ability to explain technical concepts to both technical and non‑technical users.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Ability to manage multiple priorities independently while collaborating effectively across cross‑functional teams.
• Customer‑focused mindset with a passion for delivering exceptional service and support.

• Experience supporting ERP software within the agriculture or agribusiness industry.
• Familiarity with ticketing systems and customer support documentation tools.
• Experience with ERP configuration, implementation, or data troubleshooting.
• Prior experience supporting grain elevators, cooperatives, processors, or grain merchandising organizations.

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Remote work model (position dependent)
• Competitive Medical, Dental, and Vision Insurance Plans
• 6% 401(k) matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

The targeted hiring base pay range for this position is between $21.00 hourly and $27.00 hourly
. DTN is a pay‑for‑performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to prior work experience, training/education, transferable skills, business needs, internal equity, and applicable laws. This role may also be eligible for market‑competitive variable pay and benefits.

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.