Office Assistant - Receipts

Office Assistant 2

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!

WSDOT is currently seeking an Office Assistant 2 to join the Accounting & Financial Services (AFS) Division in Lacey, WA. As a member of the Payments and Receipts Unit, you will play an important role in supporting the agency's financial operations by ensuring payments, receipts, and financial records are processed accurately, securely, and on time. This position combines administrative support, financial transaction processing, records management, and customer service to help maintain the integrity of WSDOT's financial operations.

If you enjoy working in a collaborative environment, have strong attention to detail, and take pride in providing excellent customer service while supporting critical business functions, this may be the opportunity for you.

Among the varied range of responsibilities held within this role, you will:

• Collect incoming mail from designated locations and retrieve daily payments from assigned lockboxes.
• Sort incoming mail, log checks and payments, and verify daily totals using a 10-key.
• Scan, organize, and maintain electronic financial records in accordance with records management requirements.
• Research returned warrants, update tracking records, and communicate with agency staff to resolve issues.
• Match remittances to warrants, process transactions, and resolve discrepancies involving payments and supporting documentation.
• Ensure financial documents are processed in compliance with agency policies, internal controls, and records retention requirements.
• Process daily cash receipt transactions, credit card reports, and supporting financial documentation.
• Verify, balance, and reconcile financial transactions while researching and resolving discrepancies.
• Provide backup support for receipting, accounting, and warrant processing functions while cross-training with other financial staff to support business continuity.
• Respond to customer emails and phone calls in a timely and professional manner.
• Provide information and assistance regarding payments, warrants, and financial transactions.
• Coordinate petty cash requests, prepare checks, maintain records, obtain required approvals, and communicate with customers regarding payment availability.
• Maintain accurate documentation related to customer inquiries and assigned financial transactions.

To be considered for this opportunity, the following competencies are required :

• Customer Service & Communication: Clearly and professionally communicate, both verbally and in writing, with diverse internal and external customers while actively listening and responding appropriately.
• Teamwork & Collaboration: Work cooperatively and respectfully with colleagues to meet shared goals and contribute to a positive, productive work environment.
• Attention to Detail: Consistently produce accurate work by reviewing information carefully, identifying errors, and following established processes.
• Time Management & Prioritization: Organize and manage workload effectively to meet deadlines while adapting to changing priorities.
• Critical Thinking & Problem Solving: Assess situations, identify issues, and make sound decisions within established guidelines while seeking assistance when appropriate.
• Technical Proficiency: Use Microsoft Office applications at basic level, including Excel, Outlook, and Teams, to create, edit, and share documents, spreadsheets, and communications.
• Data Entry & Information Systems: Accurately enter, retrieve, and update information using financial or comparable database systems.
• Independence & Initiative: Work with minimal supervision while taking responsibility for completing assignments and identifying opportunities to improve processes.
• Growth Mindset: Actively demonstrates a commitment to learning and growth.
• Service-Oriented: Takes action to meet the needs of others.

This recruitment may also be used to fill additional positions per business needs. This position is not eligible for remote work, and required work on-site in Lacey, Monday through Friday. The salary range listed includes the 2% general wage increase, effective on July 1, 2026. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

In addition to base salary, employees may be entitled to other forms of compensation depending on the type,…