Enrollment Support Specialist; Administrative Assistant 2

Keeping Washington Clean and Evergreen
The Department of Ecology is hiring an

Description
Keeping Washington Clean and Evergreen
The Department of Ecology is hiring an Enrollment Support Specialist (Administrative Assistant
2) within the Shorelands & Environmental Assistance Program .

Note:

This is a project position that is funded until September 30, 2028. This position may be renewed depending on funding availability.

• Headquarters Office in Lacey, WA .
• Upon hire, you must live within a commutable distance from the duty station.

• This position is eligible for telework and flexible schedule options.
• A minimum of two days per month is required in the office.
• You may telework most of your work time with occasional in-person meetings and activities.
• Schedules are dependent upon position needs and are subject to change.

• Apply by September 16, 2026.
• Applications submitted after the date above may not be reviewed unless additional qualified applicants are needed.

This Enrollment Support Specialist position plays a key role in supporting Washington Conservation Corps (WCC) and advancing Ecology’s mission by ensuring that Ameri Corps members are enrolled, supported, and exited accurately and efficiently. In this role, you will independently manage high-volume administrative processes, maintain federally compliant member records, provide customer service to more than 350 members and staff, and deliver essential logistical and enrollment support to the WCC Section.

You will contribute to daily operational continuity, uphold strict data accuracy standards, and serve as a primary resource for member enrollment procedures, file management, service hour reporting, and timekeeping review. You will also support training, logistics, and administrative operations across the Section—including coordinating meetings, preparing materials, recording minutes, and assisting with major member events such as Orientation training. Your work ensures compliance with Ameri Corps requirements, maintains smooth program operations, and strengthens the WCC’s ability to deliver high-quality service, disaster response, and environmental restoration throughout Washington.

• Independently manage Ameri Corps enrollment and exit processes for approximately 600 member actions annually, ensuring accuracy, timeliness, and compliance with federal and state requirements.
• Administer and maintain 300 member service files, ensuring complete, organized, and audit-ready records across multiple databases including My Ameri Corps, WCC SharePoint, and internal tracking systems.
• Provide clear, professional customer service to WCC members, field supervisors, and program staff, triaging inquiries, resolving routine issues, and delivering guidance on enrollment, timekeeping, and administrative procedures.
• Audit bi-weekly time accounting for half of the WCC Section, verify correct coding across more than 100 Master Index Codes, resolve discrepancies, and issue required timekeeping memos.
• Lead the creation of member service hour summaries, reporting, and associated tracking functions to support Section operations and ensure accurate documentation for member completion and recognition.
• Serve as a primary administrative support for the WCC Training and Logistics Team by coordinating meeting and training logistics, setting up audio/visual equipment, preparing and distributing materials, and presenting at Orientation training several times per year.
• Prepare written correspondence—including external letters, internal memos, and batch-generated mail-merge documents—with a high level of accuracy, clarity, and professionalism.
• Coordinate routine administrative tasks for the Section, including conference call setup,…