Program Assistant- Crisis Services

Job Details:

Job Location:

TMBH-ASO/OHRS - Lacey, WA, Position Type:
Full Time, Salary Range: $26.82 - $34.09

Hourly, Job Shift: Day, Do you have an eye for detail, enjoy staying organized, and working behind the scenes to make things run smoothly? As a Program Assistant with the Crisis Services teams at Olympic Health and Recovery Services (OHRS), you’ll play a key role in supporting Crisis Services in Thurston and Mason counties. The Crisis Program Assistant files legal documents, compiles reports, supports fleet services for the team, and is a key contributor to the success of the crisis teams.

If you’re a proactive problem-solver who loves keeping everything on track, this could be the perfect fit for you!

The Crisis Services Program Assistant provides administrative and technical support to the Crisis Services Program of Olympic Health and Recovery Services (OHRS), a WA licensed behavioral health agency. This position is responsible for filing legal documentation, maintains program records, develops reports and monitors program deliverables, tracks and compiles quality assurance data. The Program Assistant provides additional program support and data input as needed.

• Prepares and e-files legal documents on behalf of Crisis Services Division.
• Files legal documentation in-person, navigating multiple county court system requirements.
• Prepares crisis logs and submits to MCO’s and ASO’s in a timely manner.
• Supports Crisis Services Division program deliverables including Provider compliance documentation and encounter tracking.
• Prepares No Bed Report tracking resolution/outcome logs.
• Maintains communication with court liaison staff regarding ITA court.
• Attends ITA/court related meetings as necessary.
• Verifies insurance payer eligibility.
• Works in coordination with Information Services to review processing errors and work with crisis staff to correct data.
• Responds to crisis referral calls.
• Supports Crisis Services Division program deliverables including Provider compliance documentation and encounter tracking.
• Responsible for fleet management administration for assigned crisis services team fleet vehicles. Provides administrative support through Fleetio, reviewing maintenance requests, scheduling service and maintenance, requesting requisitions and submitting invoices. Coordinates with Fleet Vehicle Manager for issues or concerns for assigned vehicles.
• Works in coordination with Fiscal Services to submit accurate and timely fleet vehicle receipts and invoices.
• Provides administrative support to the crisis services team to include preparing requisitions and submitting invoices, supply ordering, and travel coordination.
• May provide administrative support to Medical Records Officer for timely responses to records requests.
• Crisis Services program assistants cross train to provide coverage for both ASO regions.
• As requested, provides coverage support to other administrative and program assistants across the organization for general phone support or front desk coverage.
• Prepares correspondence, develops and updates forms/documents.
• Develops organizational tools and prepares and maintains program documentation. Assists with organizing material and information in preparation for state or federal audits and onsite reviews.
• Prepares invoice forms, quarterly report forms and attachments. Identifies and includes applicable exhibits and attachments.
• Assists with the maintenance and upkeep of policy and procedure manuals.
• Gathers, organizes, tracks, and compiles statistical data. Assists with preparing various reports, presentations, and charts.
• As requested, researches social services issues and prepares recommendations and reports.
• Provides other additional support and data entry as…