Service Coordinator

Division:
Trotter & Morton Facility Services, Lacey

Part of the Trotter & Morton Group of Companies, Trotter & Morton Facility Services provides 24/7 preventive and predictive mechanical system maintenance and repair to condominiums, commercial, and institutional buildings.

At Trotter & Morton, we know we're only as good as our employees. We are looking to hire a hard-working and committed individual who will contribute to our team of experienced personnel by bringing a willingness to learn and an entrepreneurial spirit to every project. We are currently looking for a Service Coordinator to join our team in Lacey, WA! The Service Coordinator will provide staff support to the dispatcher and service manager to assure a smooth and timely flow of materials and paperwork.

They will act as a front-line liaison between the service manager, all department staff and customers to provide the highest quality service.

• Base Salary Range: $60,000.00 - $65,000.00 based on experience
• Medical Insurance
• 2 weeks paid vacation
• 2 personal days
• Sick time accruals (based on state law rates)
• Training and development opportunities

• Inform manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations
• Immediately advise manager of customer complaints to expedite resolution to assure and maintain long-term relationships and communicate resolution to customer
• Perform auditing of assigned paperwork to assure accurate and timely processing
• Support and backup to dispatcher
• Send monthly reports to Linc
• Manage documentation on Pro Core and ISN
• Build and maintain rapport and positive working relationships with field and office personnel to resolve problems, exploit opportunities and maximize profits. Process all data according to Company and LINC procedures
• Assure all contract files are properly established and maintained
• Recognize the relationship between good performance, customer satisfaction and sales opportunities. Understand sales objectives. Promote upgrading and new business by continuously reporting sales leads
• Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities
• Manage scheduling and Purchase orders for sub-contractors
• Manage contract renewals, maintenance implementation and scheduling, create new agreement tasking for start-up's and post agreements
• Perform other duties as required

• Solid organizational skills
• Ability to multitask
• Strong attention to detail
• Excellent verbal and written communication skills
• Ability to problem solve

• High School Diploma or equivalent
• Minimum 2 to 3 years’ experience in an administrative role
• Office Supervisory experience considered an asset

• Travel may be required

We firmly believe our employees are our best assets and we are committed to providing ongoing training and support to allow them to reach their full potential. Trotter & Morton Group of Companies is an industry-leader in safety, and we strive for an incident-free workplace in all aspects of our operations. If you have a strong work ethic and commitment to excellence, apply today and build a rewarding career as a member of our high-performing team.

Our Commitment to Diversity

The Trotter & Morton Group of Companies is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.

Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria.

We thank all applicants in advance, however, we will only contact candidates selected for an interview.