Customer Care Representive

Client Service Representative

We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. As the face of VCA, the Client Service Representative sets the tone for the practice and is the pivot around which the hospital operates.

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance, including removal of animal waste, and ensuring that the facility is neat and clean at all times—both inside and outside.

• Competitive compensation.
• Comprehensive benefits package: medical, dental, vision, paid vacation/sick days, 401(k).
• Generous employee pet discounts.

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at