Client Service Associate

Client Service Associate

Location:

Lacey, WA (On‑site)

Hourly rate: $30.00 to $35.00 per hour, based on experience.

Salary grade: $42,500 - $63,750 for this level. Compensation includes base salary and variable pay, aligned to performance metrics and company goals.

• Ensure accurate completion of prospect and new client documentation and setup
• Follow up on fund transfers from surrendering companies
• Maintain the Salesforce CRM database and client files, including filing, copies, and data entry
• Research and resolve issues with the Broker/Dealer, WEG Operations, and vendors
• Record incoming assets to the appropriate tracking tools

• Engage with clients to understand their history and financial needs
• Prepare account transactions, including trades, deposits, withdrawals, and required minimum distributions (RMDs)
• Communicate with clients to clarify requests and determine next steps, including resolving issues or coordinating with advisors
• Facilitate communication with clients’ tax or legal counsel as needed, including death claim processing

• Gather client data and prepare materials for meetings and reviews
• Conduct tax research (such as 1099s) and complete review follow‑up actions

• Apply knowledge of WEG’s Suitability Guidelines, operational processes, and sales model
• Maintain a working proficiency with financial products such as annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attend client service training, company educational events, and vendor presentations as needed

• Assist advisor team operations with process improvements
• Complete operational projects to support enhancements and changes
• Share process and sales updates with the team
• Mentor and train Client Service Associates (CSAs)
• Manage vendor relationships in accordance with service level agreements
• All other duties as assigned.

• Bachelor’s degree (or equivalent experience) in business, finance, economics, or a related field
• Customer service training, knowledge, or experience
• Ability and interest to learn financial concepts and products
• Ability to work with deadlines, be flexible under pressure, and prioritize work
• Ability to work as a team member
• Ability to learn WEG’s sales model, processes, and procedures
• Strong attention to detail
• Effective problem‑solving skills
• Superior verbal and written communication skills
• Proficiency with Microsoft Office Suite or related software
• Familiarity with Salesforce and Support Org functionality
• Experience with Workday preferred

• Training and professional development
• Medical, dental and vision coverage (Available to full‑time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short‑term and long‑term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre‑determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI‑supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.

OSHA Requirements:
This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, use the telephone and use the computer systems.

Equal Opportunity

Employer:

We are an equal opportunity employer, including disabled and veterans. This organization participates in E‑Verify.

Information provided on this application will be kept confidential and will only be shared with those involved in the selection process.