Teller, Part Time

• Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care
• Process routine service transactions such as deposits, withdrawals, payments, and check cashing
• Welcome customers, understand their needs, and guide them to digital tools, self-service options, or appropriate team members
• Build customer relationships and connect customers to relevant information, services, digital tools, or bankers
• Identify potential product or service needs, introduce solutions at a high level, and refer customers to bankers
• Complete transactional and operational activities accurately while managing risk according to policies and controls
• Use communication and active listening to clarify needs and provide clear solutions or next steps
• Collaborate with branch teammates, follow leadership direction, and elevate complex situations
• Resolve routine customer questions or concerns and elevate complex issues for timely resolution

• 6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, education
• Experience in customer-facing roles
• Strong attention to detail and ability to accurately process transactions across multiple systems
• Strong verbal communication and active listening skills
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability
• Proven cash-handling experience
• Ability to build accuracy, confidence, and consistency in customer transactions
• Professional, integrity-driven approach focused on building trust
• Ability to recognize potential risk, ask questions, and elevate concerns appropriately
• Ability to identify referral and service opportunities and educate customers on digital banking tools
• Strong collaboration and relationship-building skills
• Organized and adaptable, with ability to prioritize in a dynamic environment
• Ability to resolve routine customer concerns with sound judgment and professionalism
• Ability to work a schedule that includes Saturdays
• This position is not eligible for Visa sponsorship

Demonstrates strong customer service skills with a focus on building relationships and accurately processing transactions. Proficient in identifying customer needs, educating on digital banking tools, and adhering to policies and procedures while managing risk.

• Customer-Facing Experience
• Cash-Handling Experience
• Strong Verbal Communication
• Attention to Detail
• Relationship-Building Skills

• Transaction Processing
• Risk Management
• Digital Banking Tools
• Service Transactions
• Operational Activities

• Active Listening
• Collaboration
• Professionalism
• Adaptability
• Sound Judgment

• Customer Experience
• Branch Operations
• Policies and Procedures
• Self-Service Options
• Escalation Procedures