Collections Specialist
Job in
Lacey, Thurston County, Washington, 98509, USA
Listed on 2026-09-21
Listing for:
Creative Financial Staffing, LLC
Full Time
position Listed on 2026-09-21
Job specializations:
-
Finance & Banking
Bank Customer Service, Banking & Finance, Financial Sales
Job Description & How to Apply Below
Collections Specialist
Location: Lacey, WA (Onsite)
Salary $49,920 – $62,400 DOE
Why This Opportunity Stands OutJoin a well-established financial institution that is committed to helping members navigate financial challenges with dignity and respect. This role offers the opportunity to make a meaningful impact by working directly with members to find practical solutions that help them regain financial stability. You’ll be part of a collaborative team that values strong communication, thoughtful problem-solving, and a member-first approach.
Key Responsibilities for the Collections Specialist Role- Conduct outbound and inbound collection calls with members regarding delinquent accounts.
- Assess individual financial situations and recommend repayment options, loan modifications, extensions, or other solutions when appropriate.
- Build trust and maintain positive relationships while navigating sensitive financial conversations.
- Accurately document member interactions, payment arrangements, and account updates in accordance with company policies.
- Escalate complex situations and higher-risk accounts through established internal procedures.
- Experience in collections, banking, financial services, or a related customer-facing environment.
- Strong communication, negotiation, and relationship-building skills with the ability to handle difficult conversations professionally and empathetically.
- Experience in a credit union environment and/or developing creative repayment solutions is a plus.
If you’re a relationship-focused professional who enjoys helping people find solutions while balancing business objectives, we’d love to hear from you.
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