Collections Specialist

Why This Opportunity Stands Out

Join a well-established financial institution that is committed to helping members navigate financial challenges with dignity and respect. This role offers the opportunity to make a meaningful impact by working directly with members to find practical solutions that help them regain financial stability. You'll be part of a collaborative team that values strong communication, thoughtful problem-solving, and a member-first approach.

Location: Lacey, WA (Onsite)

Salary $49,920 - $62,400 DOE

• Conduct outbound and inbound collection calls with members regarding delinquent accounts.
• Assess individual financial situations and recommend repayment options, loan modifications, extensions, or other solutions when appropriate.
• Build trust and maintain positive relationships while navigating sensitive financial conversations.
• Accurately document member interactions, payment arrangements, and account updates in accordance with company policies.
• Escalate complex situations and higher-risk accounts through established internal procedures.

• Experience in collections, banking, financial services, or a related customer-facing environment.
• Strong communication, negotiation, and relationship-building skills with the ability to handle difficult conversations professionally and empathetically.
• Experience in a credit union environment and/or developing creative repayment solutions is a plus.

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2026