ECM Modernization and Workflow Analyst; IT Business Analyst – Journey

ECM Modernization and Workflow Analyst (IT Business Analyst – Journey)

Keeping Washington Clean and Evergreen

The Department of Ecology is hiring an Enterprise Content Management (ECM) Modernization and Workflow Analyst (IT Business Analyst – Journey) within the Administrative Services Division.

Location:

• Headquarters Office in Lacey, WA.
• Upon hire, you must live within a commutable distance from the duty station.

Schedule:

• This position is eligible for telework and flexible schedule options.
• You may telework most of your work time, with at least one day per week required in the office.
• Schedules are dependent upon position needs and are subject to change.

Application Timeline:

• Apply by December 3, 2025
• This position will remain open until filled. The agency reserves the right to make a hire at any time after application review begins. Applications received after the date above may not be considered.

• Elicit and document business requirements and process models to configure content management workflows, forms, metadata, and records policies that meet program objectives and compliance needs.
• Lead cross-program discovery to map record-creating processes end‑to‑end; produce BPMN 2.0 process maps, lifecycle diagrams, and RACI matrices to drive design decisions.
• Translate key partner needs into well‑formed user stories and acceptance criteria; manage a transparent requirements backlog with full traceability from need to release.
• Author functional specifications and configuration guides for Laserfiche (Workflow, Forms, Records Management, Audit Trail); collaborate with IT and vendors to implement and validate configurations.
• Plan and facilitate user acceptance testing: design test scenarios from acceptance criteria, run UAT sessions, track defects, and obtain go/no‑go sign‑offs.
• Deliver change management and adoption activities (training, quick‑reference guides, communications); coach super‑users and provide post‑go‑live support.
• Partner with solution architects on integrations to support secure end‑to‑end record life cycles.
• Steward business taxonomy, metadata standards, and naming conventions; maintain configuration baselines and contribute to information governance reviews.
• Drive continuous improvement via backlog grooming, retrospectives, and key partner feedback loops focused on cycle time, adoption, and compliance outcomes.

For detailed information on how we calculate experience, please visit our Recruitment website.

Required Qualifications

• Experience in business analysis of Information Technology (IT) projects and/or agency‑wide initiatives.
• Education involving a major study in Computer Science, Information Technology (IT), Science, Technology, Engineering, Mathematics (STEM), Business Administration, or a closely related field, or completion of a two (2) year accredited vocational training program in IT or related program.

Examples Of How To Qualify

• 6 years of experience.
• 5 years of experience AND 30-59 semester or 45-89 quarter college credits.
• 4 years of experience AND 60-89 semester or 90-134 quarter college credits (Associate’s degree).
• 4 years of experience AND completion of a two‑year accredited vocational training program.
• 3 years of experience AND 90-119 semester or 135-179 quarter college credits.
• 2 years of experience AND a Bachelor’s degree.
• 1 year of experience AND a Master’s degree or higher.

Desired Qualifications

• Bachelor’s degree with a focus on business, information technology, project management, business analysis, or related field.
• Two+ years of experience with business and workflow analysis and requirements development for ECM and data management solutions.
• Four years of business analysis experience on IT projects that cross program or agency boundaries.
• Certification of Capability in Business Analysis (CCBA) or as a Certified Business Analysis Professional (CBAP) through the International Institute of Business Analysis (IIBA), OR completion of a business analyst certification from a university or college.
• Prosci OCM Certification.
• Knowledge of M365 tools (Excel, Word, Visio, PowerPoint, Teams), and  (or similar enterprise‑wide project management system).

If you are excited about…