Service Desk Engineer; Datacenter

candidates must be local to the service area and be legally authorized to work in the united states on a full-time basis – international candidates need not apply

since 1993, right! Systems, inc. (rsi) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.

we are seeking a talented individual for the role of service desk engineer. This is a full time position. Candidates must live in the service area and report to one of our corporate office locations as needed to perform job duties. This role reports to the service desk manager.

you will be working on a team of highly skilled technicians and engineers across a wide range of disciplines, representing solutions from cisco, juniper, hpe, aruba, palo alto, fortinet, and more. Your role is to ensure that industry best practices and methodologies are applied to the deployment, integration, and operational support of our customer environments. This is a great opportunity to build your it career while working on exciting technologies and environments.

work schedule is typically monday through friday from 8am to 5pm in-office or onsite with rotational on-call scheduling for work after-hours and on weekends.

duties/responsibilities

• build and maintain deep technical expertise across datacenter technologies including virtualization, windows server, storage, backup/dr, datacenter networking, and identity/core services (ad/dns/dhcp).
• resolve complex, multi-layer support incidents involving availability, performance, recoverability, and security across compute, storage, virtualization, and infrastructure services in a multi-customer msp environment. Work from rsi offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.
• partner with service desk, network, security, and projects teams to deliver customer outcomes and improve service maturity through standardization, documentation, and automation.
• attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining rsi’s vendor relationships
• meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
• other work-related duties as assigned

qualifications/requirements

1-3 years of equivalent technology experience

able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas:

• vmware vsphere/esxi/vcenter (preferred) and/or hyper-v
• compute platforms such as cisco ucs and/or hpe
• windows server / core services
• active directory, dns, dhcp, group policy
• general windows server administration and troubleshooting
• storage / backup / dr
• san/nas concepts (iscsi, snapshots, replication)
• backup systems and restore validation / dr testing
• cloud
• azure / entra n, hybrid identity, m365 dependencies
• hands-on experience supporting solutions from some of the listed vendors above
• contact center administration experience preferred
• strong interpersonal, written, and oral communication skills
• strong analytical and problem-solving skills
• candidate must be able to conduct research into issues and problems
• candidate must be able to present ideas in user-friendly language
• candidate must be highly self-motivated and self-sufficient
• candidate must be able to effectively prioritize tasks in a high-pressure environment
• candidate would either need to have a valid driver’s license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role.

compensation $50-70k annually doe

rsi offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/ltd, and pto (paid time off) for vacation, sick and personal leave needs.

right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.