Manager, MDR & Threat

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.

Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

We are looking for a Manager, MDR & Threat Hunting to join our team. This is a remote (USA) role, reporting to the Director, MDR & Threat Hunting. This role leads an important customer-facing team of elite threat hunters and MDR responders, responsible for both the operational excellence of the service and the health of the customer relationships. The Manager serves as the frontline leader who translates complex threat intelligence, hunting, and security outcomes into clear executive value, keeping customers confident, engaged, and retained.

Their impact is measured not only by the quality of hunts and investigations, but by their ability to build a team that customers trust and a service that consistently proves its worth.

• Build, lead, and continuously develop a high-performing team of customer-facing threat hunters and MDR specialists, setting clear expectations, driving accountability, and recruiting talent that raises the team's collective bar
• Own the full talent lifecycle for the team, from structured technical skill development and radical candor performance feedback to defined career ladders that retain and advance top talent
• Serve as the senior escalation point for customer security teams (including executives: CISOs, Directors, SOC Leads) during active intrusions, complex investigations, hunts, and critical service issues, providing clear situational awareness, decisive guidance, and executive-level communication under pressure
• Manage the team’s recurring tactical and strategic customer engagements (weekly through quarterly) that translate threat actor activity, policy posture, and attack surface risk into actionable guidance that clearly demonstrate MDR and Threat Hunting service value (especially during lower-activity periods when value is hardest to communicate)
• Define and challenge the quality bar for all MDR and Managed Threat Hunting customer deliverables, establishing review standards, driving continuous improvement based on customer feedback and hunt outcomes, and ensuring outputs consistently reflect the team's expertise and Zscaler's brand

• You act like an owner, operating with integrity, passion, and a bias for action while navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who is energized by complex challenges and driven to find solutions that deliver maximum impact.
• You are customer-obsessed, building deep empathy for internal and external stakeholders and anchoring decisions in solving real-world problems to champion their success.
• You operate with urgency, combining speed and quality with a relentless focus on…