Shelter Monitor, Non-Profit & Social Impact

Position Overview

Title:

Shelter Monitor

Location:

Maple Court - 8200 Quinault Dr NE, Lacey, WA 98516

Hours:

Saturday and Sunday 9:00AM-9:00PM (24 hours a week)

Pay Range: $21.90 - $28.34 hourly

Position Type:
Part Time Regular Manual Labor, Unionized (OPEIU
8)

Reports To:

Shelter Operations Manager

• Assist clients/participants in completing intake and exit paperwork.
• Monitor individuals entering and exiting the shelter and enforce guest policy.
• Maintain logs and complete incident reports.
• Handle donations.
• On-site presence in the shelter, provide assistance to program participants.
• Monitor activities, safety, security and cleanliness in the shelter.
• Perform light-maintenance and janitorial work of common areas, entry, kitchen, community space, bathrooms, grounds and the perimeter of the shelter.
• Prepare vacant units including light maintenance, cleaning and painting.
• Cleanup any biohazards with appropriate Personal Protective Equipment (PPE).
• Respond to program participants' concerns and questions.
• Provide information and feedback to the Shelter Operations Manager on ongoing operations and the welfare of program participants.
• Respond to emergencies, perform grounds checks.
• Call 911 in case of emergencies such as fire or injuries.
• Alert LIHI staff and management of incidents, safety concerns and other related issues.
• Document and report all incidents, maintenance needs and operational issues in writing through the assigned platform/system within 24–48 hours for non‑emergent issues.
• Foster a clean and safe environment.
• Engage with assigned training and comply with training deadlines.
• Utilize PPE equipment and follow PPE protocols.
• Other duties as assigned.

• Ability to work with minimal supervision.
• Ability to work with people with sensitivity to cultural, race, gender, mental health and class issues.
• Problem‑solving and conflict‑resolution skills.
• Basic computer skills.
• Ability to read, write and communicate in English.

• Experience providing services to low‑income and/or people experiencing homelessness.
• One year of maintenance, customer service and/or direct service experience.

• Must have access to reliable transportation.
• Must pass criminal background checks and drug screening test.

• Generous vacation and sick leave.
• 10 paid holidays plus 1 floating holiday.
• Employer‑Paid Medical, Dental, and Vision (with HRA, HSA & FSA options).
• Employer‑Paid Life and AD&D Insurance.
• 401(k) offered for unionized employees (through OPEIU
  8).
• 403(b) offered for non‑union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

The Low Income Housing Institute (LIHI) has a 30‑year history and track record of owning and managing low‑income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manage over 3,000 units including rental housing, permanent supportive housing and transitional housing.

The populations served include families, singles, seniors, veterans, young adults, immigrants, low‑wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness.

Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.

Physical requirements for this position can be found in the attached material.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.