Professional Sales Representative

Professional Sales Representative – La-Z-Boy Furniture Galleries (Lacey, WA)

Job Summary:

Join a dynamic team where your ambition drives success. As a Professional Sales Representative, you’ll create luxury sales experiences, build long‑term customer relationships, and work with our design program to bring modern comfort into homes and offices.

Compensation

• Training Pay: $18.00 per hour for 2‑6 weeks (no commission)
• Base Pay After Training: $13.50 per hour
• Uncapped commissions on all written sales (1%-6% based on sales achievement)
• Average annual earnings: $50,000-$70,000+ (incl. base + commission)

Benefits

• Health, dental, vision, and prescription insurance
• Paid vacation and paid holidays (9-11 days)
• 401(k) with company match up to 6%
• Disability and life insurance with AD&D options
• Paid bonding leave, paid training, and health savings account
• Tuition reimbursement up to $5,250 per year
• Employee Assistance Program with counseling, financial, and legal resources

Key Responsibilities

• Drive sales and contribute to store sales goals by selling furniture, accessories, and services.
• Promote the Design program and assist the Designer to achieve sales goals.
• Execute La-Z-Boy selling process, building rapport, discovering needs, presenting custom portfolios, handling objections, closing sales, and following up.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Design program: schedule professional home consultations and present customized room designs.
• Provide exceptional customer service to all current and future customers.
• Use Podium system for customer satisfaction and follow‑up.
• Support business decisions that promote customer satisfaction and teamwork.
• Handle incoming phone calls and emails, and resolve customer issues with appropriate solutions.
• Train, coach, and develop new peers on product knowledge and selling process.
• Maintain the visual appearance of the store, including displays, catalogs, and general cleanliness.
• Accurately complete orders, collect deposits, maintain customer records, and research payments/deliveries.
• Schedule deliveries and manage opening and closing of the store.

Minimum Requirements

• High school diploma or equivalent.
• Previous selling experience with strong closing skills.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal, persuasion, and negotiation skills.
• Ability to manage time and conflicting priorities.
• Availability to work evenings, weekends, and holidays as required.
• Initiative and strong attention to detail.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Background and drug screen clearance.

Preferred Requirements

• Bachelor’s degree in Business or a related field.

Supervisory Responsibilities:

None.

Physical Demands / Work Environment

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time and use repetitive hand motions.
• Ability to sit, walk, bend, and stoop as needed.
• Must pass background and drug screening.

Other Duties

This job description is not exhaustive; duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

At La-Z-Boy Incorporated, we’re an equal‑opportunity employer. We understand that diverse backgrounds and perspectives enhance our service, quality, and products. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees are valued, included, and empowered to do their best work.