Enhanced Shelter Case Manager

Enhanced Shelter Case Manager

Full Time Regular Clerical Maple Court, Lacey, WA, US

30+ days ago Requisition

Salary Range: $29.20 To $34.61 Hourly

Posted on: 05/07/2026

Location:

Maple Court - Lacey, WA

Hours:

Monday-Friday 8AM-4:30PM

Reports To:

Supportive Services Manager

The Case Manager is responsible for securing permanent housing for people who were formerly experiencing homelessness, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, information and referral assistance, and coordination of community-building activities.

• Build effective relationships with clients.
• Provide information and referrals to clients, including through distribution of written material.
• Maintain updated information tools for client use in accessing community resources.
• Formally and informally assess clients as to current level of functioning and social service needs.
• Offer case management for assigned clients.
• Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.
• Coordinate with local agencies to provide services that meet the needs of LIHI clients.
• Work collaboratively with Shelter Operations and Supportive Services staff to increase stability of clients.
• Organize and facilitate community events for residents to build community.
• Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for clients.
• Initiate and encourage client involvement in community-building activities, such as community meetings, meals, and support groups.
• Contribute to the development of a community that values cultural diversity.
• Participate in staff meetings and case conferencing.
• Report regularly to the Supportive Services Manager on programmatic issues.
• Maintain records of activities of clients with case management reporting—digitally and hard copy written documentation per policy.
• Complete other records and reports appropriate to the position as directed.
• Assist with preparation of spreadsheets, correspondence and reports as related to the Shelter programs.
• Participate in public policy advocacy efforts including recruiting clients to attend public meetings and testify at hearings.
• Helping establish community contacts.
• Foster a clean and safe environment.
• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
• Engage with assigned training and comply with training deadlines.
• Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
• Other duties as assigned.

• Associate Degree in Social Work or related field with 3 years of experience with people experiencing homelessness, mental health, substance abuse.
• Able to read, write and speak in English, with excellent writing skills.
• Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e‑mail at an intermediate level for time sheets and other monthly reports.
• Flexibility to work evenings.
• Knowledge of referral resources.
• Two years of case documentation experience.
• Background in case management, advocacy, or related career.

• Experience providing services to low‑income and/or people experiencing homelessness.
• Bachelor Degree in Social Work or related field.
• CPR/First Aid certification.

• Must have access to reliable transportation.
• Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance.
• Must be able to pass a driving record check.
• Must pass criminal background checks and drug screening.

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer‑Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
• Employer‑Paid Life and AD&D Insurance
• 401k offered for unionized employees (through OPEIU8)
• 403b offered for non‑union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees.

The Low Income Housing Institute (LIHI) has…