Loan Closing Specialist

The Loan Closing Specialist is responsible for managing and executing all activities required to prepare, coordinate, and complete single-family mortgage loan closings. This role requires a high level of accuracy, independent judgment, and knowledge of loan documentation, regulatory requirements, and internal program criteria.

The Specialist collaborates closely with the Single-family housing team, Finance, Compliance and Servicing teams to ensure timely, compliant, and high-quality closings. This position also provides backup support and cross‑functional duties to enhance closings workflows and organizational processes.

Reports To: Compliance Officer & Director of Welcome Home Loan Servicing

FLSA Status: Non‑Exempt

• Manage the full pipeline of loan files that are cleared to close, ensuring accuracy, compliance and readiness.
• Prepare accurate closing disclosures and all closing documentation with attention to regulatory timelines and internal requirements within Loan Operating System (Byte).
• Coordinate directly with settlement agents, real estate professionals, and borrowers to confirm closing logistics and resolve document issues.
• Validate borrower assets, income, and credit conditions required prior to closing and identify discrepancies requiring follow‑up or correction.
• Ensure all loan‑level information and documentation is complete and accurately uploaded to the electronic file system.
• Perform final quality control reviews on closing packages prior to funding authorization.
• Process loan servicing export files and prepare information for the loan sub‑servicer.
• Follow up on post‑closing items to ensure servicing and compliance requirements are met.
• Work closely with Finance to coordinate all funding activities, wire requests, and loan transmittals.
• Process Paid‑In‑Full including payoff verification, documentation accuracy review, and communication with servicing partners to ensure timely and compliant loan satisfaction.
• Serve as a resource for other team members; cross‑train in complementary functions and provide back‑up support as needed.
• Provide back‑up support for collecting conditions to clear a loan file to close, including verifying applicant assets, credit and employment.
• Respond to borrower and partner inquiries regarding loan documentation, closing requirements, and application questions.
• Utilize loan origination software, closing systems, and document management tools to support accurate and efficient closing process.
• Participate in workflow redesign initiatives, contributing subject‑matter expertise to scale operations and enhance efficiency.
• Perform related duties to advance Community Loan Fund strategies, lending goals, and program success.

• 5+ years experience in mortgage lending, loan closing, banking, or a related field.
• Demonstrated expertise in reviewing loan disclosures and closing documentation.
• Experience with loan origination software (Byte) and digital documentation systems.
• Proficiency with Microsoft Office (Word, Excel, Outlook, etc.).
• We strongly encourage applications and candidates from underrepresented groups as we continue to build our commitment to diversity and inclusion. Bilingual fluency is preferred.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to stand, walk, use hand to finger, handle, and reach with hands and arms above shoulder height, stoop, kneel, and crouch. Specific vision abilities required in this job include the ability to adjust focus between near and far.

• Ability to answer telephones and use standard office equipment (copier, fax, etc.);
• Ability to read, write, and understand and speak English clearly;
• Ability to use a computer for Community Loan Fund business;
• Ability to lift at least five pounds.
• Location: Concord, NH…