Community Resource Specialist
Job in
Laconia, Belknap County, New Hampshire, 03246, USA
Listed on 2026-10-05
Listing for:
HealthFirst Family Care Center Inc.
Per diem
position Listed on 2026-10-05
Job specializations:
-
Healthcare
Community Health, Healthcare Administration, Patient/Health Advocate
Job Description & How to Apply Below
Description
Health First is seeking a Community Resource Specialist to join our team of mission-minded professionals. While Community Health Worker certification is not required at the time of hire, the successful candidate must obtain certification within one year
. This is an excellent opportunity for someone who can hit the ground running and provide hands-on support to patients needing help with insurance applications, sliding-fee programs, and navigating community resources.
- Assist patients with insurance and benefits navigation (Marketplace, NH EASY, Medicaid, etc.)
- Process sliding-fee applications, discuss payment options, and arrange payment plans
- Ensure timely follow-up on applications, referrals, and patient contacts
- Provide patient education and advocacy related to community resources (food, housing, transportation, childcare, etc.)
- Support community outreach events, including occasional evenings/weekends
- Collaborate with billing and patient services teams to resolve coverage or payment issues
- Verify and update demographics, consents, and related documentation during each interaction
- Serve as a knowledgeable point of contact for patients needing assistance throughout Open Enrollment
- A meaningful role that directly impacts patient access to care and essential services
- A supportive, collaborative team environment
- Training on Health First systems, workflows, and community resource tools
- Opportunities to grow professionally- including support in obtaining your CHW certification
Requirements
Required- High school diploma or equivalent
- Community Health Worker (CHW) certification - or ability to obtain certification within one year of hire
- Minimum of 2 years’ experience in a healthcare, human services, or insurance benefits setting
- Strong customer service skills with clear, compassionate communication
- Solid computer proficiency and comfort learning new systems
- Certified Application Counselor (CAC) designation through CMS, or willingness to obtain
- Familiarity with medical terminology
- Experience working with diverse populations and strong cross-cultural communication skills
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