Rail Bike Lead Seasonal

Starting pay $22.00/hr

The Lead Rail Bike Guide / Supervisor is a seasonal leadership position responsible for overseeing daily rail bike operations from April through December. This hands-on role provides direct supervision and support to Rail Bike Guides while ensuring the highest levels of safety, guest service, and operational excellence.

As a working supervisor, the Lead Rail Bike Guide / Supervisor serves as a role model, problem solver, and safety leader for the operation. This position conducts daily safety meetings, oversees staff performance, performs rail bike maintenance, and helps ensure a safe and memorable guest experience.

In addition to rail bike responsibilities, the Lead Rail Bike Guide / Supervisor is expected to assist with train operations and other railroad-related duties during periods when rail bike tours are not running. Two Lead Supervisors will share responsibility for providing leadership coverage for a seven-day-per-week operation.

Schedule Requirements Seasonal position operating from April through December. Starting pay: $22.00 per hour.

Weekend availability is required and is a condition of employment. Must be available to work Saturdays, Sundays, holidays, and peak tourism periods. Flexible schedule required to support a seven-day-per-week operation. Ability to work opening, closing, and extended shifts as operational needs dictate. Two Lead Rail Bike Guide / Supervisors will provide leadership coverage for daily operations throughout the operating season.

The Lead Rail Bike Guide / Supervisor is expected to:

• Be a safety-first leader at all times.
• Conduct and lead daily safety meetings and operational briefings.
• Serve as a role model for professionalism, accountability, and teamwork.
• Act as a problem solver and make sound operational decisions.
• Assist with training, coaching, and developing Rail Bike Guides.
• Perform routine maintenance, inspections, and repairs on rail bikes and equipment.
• Support train operations when rail bike tours are not operating.
• Deliver exceptional customer service while maintaining a safe and efficient operation.
• Promote a positive work environment and uphold all company and safety standards.

• Must have good verbal communication skills and be able to give direction to staff.
• Must be able to operate a cash register, give correct change and operate our ticket computer system.
• Must be very organized and details oriented. Knowledge of railroad terms, operations, and standards are necessary. Prior experience in staff management is required.

• Employee staffing and weekly work scheduling
• Lift rail bikes when required, to change direction or storage
• Check crossings weekly
• Transport money, paper products, merchandise
• Maintain constant communication with employees via radio or cell phone
• Make and execute decisions regarding daily operation of the business (perform safety checks)
• Assign work details
• Keep operation location clean and neat
• Oversee the compliance of safety standards for the operation
• Solve employee and customer problems
• Make up daily cash drawers if needed
• Answer phone and take reservations
• Oversee gift display.
• Help out where needed and when needed
• Make necessary repairs on bikes
• All other duties as assigned