Service Supervisor

Address 156 Acres Drive, Ladson, SC, 29456, US

Job Description

As a Service Supervisor at W.W. Williams, you will be responsible for organizing workflow to meet and exceed customer expectations and arranging work to accomplish departmental objectives by completing repair orders in a timely and accurate manner. Plans, staffs, and evaluates departmental priorities to ensure that technicians work together cohesively and are accountable for assigned tasks. Maintain a schedule to aid in the timely completion of work installations and service work.

The Service Supervisor ensures all work scheduled is performed safely and to the customer's satisfaction.

• Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements.
• Assign parts and labor costs correctly for customers involving warranty processes.
• Maintains staff by training employees, maintaining a safe, secure, and engaged work environment, and developing personal growth opportunities.
• Develops staff by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and instructing employees; developing, coordinating, and administering policies, procedures, and productivity standards.

• Our ideal candidate would have a minimum of 2 years of experience in a heavy truck/fleet dealership or shop environment.
• Strong technical knowledge
• Communicates effectively either written or verbally.
• Computer and software skills including Microsoft Office Suite.

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• 401k with a Company Match
• Company Paid Training

W.W.Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services.

Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle

OEMs, U.S. Military and boat owners to name a few.

Whatbegan as a small family-owned business has evolved into one of the nation'smost diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done.

Weare Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the firsttime around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this levelof investment and care that matters to customers, giving you peace of mind thatyour fleet is in the right hands.

W.W.Williams is one of the nation’s largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, weare dedicated to providing highly professional service and strong relationships with our customers.

Joinus for a career where you'll grow both personally and professionally in awelcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP