Warranty Program Coordinator

Responsibilities

• Primary job duty is to administer, review, and process warranty claims in accordance with company policies, contractual obligations, and manufacturer guidelines.
• Conduct receiving inspection and failure analysis on product returns; coordinate repair/replacement logistics related to warranty cases.
• Coordinate the preparation of failure analysis briefs to support warranty claim decisions
• Maintain accurate and detailed warranty records, claims databases, and reporting tools.
• Submit credit and debit memos, blue sheets and other documentation needed to process accepted warranty claims
• Monitors customer warranty portals; enters information into computer/portals to create computerized records
• Track warranty costs, analyze trends, and provide recommendations for process improvements or policy updates.
• Serve as the liaison between customers, dealers, service providers, and internal departments to resolve warranty issues promptly.
• Monitor compliance with warranty terms and escalate non-conformance or fraudulent claims.
• Provide training and guidance to internal staff, dealers, and customers on warranty procedures and program updates.
• Support development and rollout of new warranty policies, systems, or technology platforms.
• Partner with Quality, Engineering, and Customer Support teams to identify root causes of warranty issues and provide feedback for product or service improvements.
• Notifies customer and designated personnel of failure analysis results, adjustments, and recommendations such as denied or approved warranty, payment of a claim, credit of customer's account, or adjustment of customer's bills.
• Recommends management improvements in product, manufacturing process, packaging, shipment methods, service, or billing methods and procedures to prevent future complaints of similar nature.
• Additional duties as needed and assigned.

None

• Good mechanical aptitude and ability to work with power tools. Need to be able to build / tear down an automotive seat.
• Ability to work with Microsoft Excel, PowerPoint and basic computer skills.
• Analytical thinking to assist with root‑cause analysis.
• Effective communication and negotiation skills to interact with the customer.
• Ability to read, analyze, and interpret general business correspondence or technical procedures.

• High school graduate or GED equivalent.
• Experience in Automotive Manufacturing – 2 Years
• Prior experience working in Warranty Department – Preferred

Excellent oral and written communication skills required (English).

Basic math skills.

Displays the willingness to make decisions and exhibits sound and accurate judgement.

Ability to lift 50-75lbs occasionally. Ability to walk, stand, kneel and sit for extended periods.
** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.