Medical Front Desk Coordinator - Spanish Speaking

Location:

Lafayette, CA

Child's Play is an award‑winning pediatric therapy clinic providing occupational and speech therapy to children with special needs.

• Converting new leads into patients
• Rescheduling canceled appointments
• Maintaining full capacity for all providers through scheduling actions
• Collecting co‑pays
• Processing medical records requests
• Completing registration forms
• Anticipating staff/patient/family needs, and responding with appropriate, high level care
• Registers and orients all patients to clinic policies
• Maintain client records

• Bilingual English/Spanish
• Ability to work through interruptions and multitask independently in a fast‑paced environment
• Strong prioritization and multitasking skills
• Customer‑focused mindset
• Self‑starter who can think outside the box and be a problem solver
• Capacity to create and maintain trust and confidence with new and existing patients
• Polished professional appearance to represent the office
• Computer literate with EMR and Epic experience;
  Salesforce a plus

• Bachelor's Degree
• Experience in Medical Office Administration/Management
• Sales experience
• Customer Service experience
• Project Management – scheduling, task organization, proactivity & ability to look/plan ahead
• Technological literacy (Google Suite, Microsoft Suite, phone systems)
• Flexibility and warmth
• Outstanding verbal & written communication skills
• Proactive self‑starter
• Detail oriented
• Team player
• Lover of community, children, & supporting others

Job Type: Full‑time

Salary: (Salary depends on experience) plus bonus

Schedule:

8‑hour shift; rotating shifts starting at 8 am, 9 am, or 10 am with rotation every two weeks

• 401(k) matching
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Bachelor's (Required)

• Medical front desk / receptionist: 1 year (Required)
• Project management: 1 year (Preferred)
• Customer relations: 1 year (Required)

Work Location:

In person