Spa Director, Spa Park, Lafayette Park Hotel

Spa Director, The Spa at the Park, Lafayette Park Hotel

Lafayette, CA, US

6 days ago Requisition

Salary Range: $ To $ Annually

The luxurious Lafayette Park Hotel and Spa ranks #1 in the region, thanks to stylish guest rooms and suites, top‑tier dining, sparkling event spaces and service that's both gracious and intuitive. Winner of the 2020 Wine Spectator Award of Excellence, The Park Bistro & Bar is where contemporary bistro fare meets European flair, offering a vibrant atmosphere combined with farm‑to‑table California cuisine.

The Spa at the Park promotes well‑being through a holistic approach that rejuvenates the mind, body and spirit. With an array of specialty treatments, the Spa at the Park is truly the best day spa the East Bay has to offer.

We are seeking a Spa Director to join our outstanding team.

The Spa Director assumes overall responsibility of the salon and is responsible for the direct supervision of the Spa Associates including all therapists, attendants, Front Desk agents and all Spa operations. They ensure all guest service standards and booking protocols and best practices are followed. They are in charge of guest retail sales, inventory and ordering. They represent the hotel in a manner that enhances the reputation of Spa and the hotel within the local community and industry.

• Hires, trains, and evaluates staff.
• Oversees the maintenance of the spa including overall cleanliness, service and ecomonic use of resources and supplies.
• Determines and implements promotion to increase patrons and sales for salon.
• Creates activity schedules.
• Prepares budget including expected annual revenue and expenses.
• Researches, evaluates, and services spa equipment.
• Ensures standard operating procedures, protocols and best practices as they relate to Spa’s Front Desk are executed consistently. Ensures staff are in neat and professional uniforms and that their overall appearance meets hotel grooming and hygiene standards.
• Completes critical administrative responsibilities. For example, they are responsible for overseeing, controlling, and resolving staff and guest issues. Completes reports, coaching and evaluations, and submits payroll documents in a timely and conscientious manner as required or upon request. Prepares and posts work schedules as prescribed by operating forecasts.
• Identifies retail product and manage stock according PARs and the annual budget. Conducts monthly inventories. Works with the Accounting department to resolve discrepancies.
• Ensures guests leave pleased with expectations exceeded; resolves issues before guests depart the outlet, identifies guest needs and responds proactively to their concerns. Trains and empowers staff to meet service requirements to a 4-star level. Escalates situations expediently as appropriate and necessary.
• Communicates accurate and timely information throughout the spa operation as it pertains to spa and hotel operations, performance results and future business. Distributes updates and ensures all on a need-to-know basis are appropriately informed in a timely manner. For example, communicates the hours of operation for the other outlets, VIP guests and/or groups in-house, occupancy and upcoming special events and trainings.
• Develops and executes strategies to maximize sales and guest service outcomes.
• Onboarding of new associates and trains new and established associates with respect to the protocols, standards, and best practices.
• Works with the hourly team responsible for back of house operations to ensure the facility is kept in a clean and like new condition with daily monitoring to ensure compliance.
• Maintains a cooperative and professional work relationship within the spa, all auxiliary hotel operations and third parties that have an impact on the spa operation to deliver exceptional guest service to a 4-Star standard. For example, works cooperatively with the Sales department, the Accounting department, and the hotel’s Front Desk to resolve service, reservation, special guest requests and billing issues.
• Performs daily stand ups for hourly staff and attends weekly management meetings. Represents the hotel at pre-cons,…