Assistant Director, Food & Beverage, Lafayette Park Hotel & Spa

10 days ago Requisition

Salary Range: $80,000.00 To $84,000.00 Annually

We are seeking an Assistant Director of Food & Beverage to join our outstanding Food & Beverage team.

The Assistant Director of Food & Beverage (“F&B”) position is responsible for assisting in the supervision of the F&B Division. Their primary role will be to uphold all established protocols in order for the hotel to consistently maintain a four-star level of product and service working through their direct reports. The ADFB is responsible to instruct and supervise these direct reports’ daily efforts through adherence to all hotel protocols, procedures and standards.

This includes strict adherence to the Forbes Standards and maintaining a Four-Star rating for the Hotel. The ADFB is additionally responsible for overseeing all aspects of payroll, inventory, reservation management, events and outlet concept development/maintenance.

• Hires, develops, trains and manages direct reports. Creates and approves schedules, provides consistent feedback with respect to hotel standards, and conducts performance evaluations according to hotel guidelines. Ensures staff meets or exceeds customer service satisfaction goals. Meets and approves the trainings of all outlet and banquet associates. May be included on the interview panel for other management positions.
• Masters the tasks required of a Division head in order to effectively and appropriately direct, interview, hire, train, develop and motivate personnel.
• Completes critical administrative responsibilities. For example, is responsible for overseeing, controlling, and amending as required, scheduling, payroll, prompt resolution of accounting issues and managing product and labor expenses to budget.
• Promotes and maintains adherence to Accounting and Payroll policies and procedures among staff; including adherence to, and correct management of, all meal and rest break policies and time-keeping procedures. Completes and conducts timely personnel performance evaluations.
• Listens to, and effectively resolves, associate concerns in an expeditious and professional manner according to hotel and departmental standards and best practices such as those communicated via the Monterey Plaza’s, Associate Handbook. Serves to maintain an Issue-Free Workplace. Consults with the People & Culture department as needed.
• Assists in monitoring and addressing cost control issues according to the annual business plan and budget as relates to labor and product expenses within the F&B Division.
• Supervises and controls inventory and purchasing program adhering to all accounting and best practice protocols. Oversees beverage control and inventory.
• Reviews all Catering & Conference Services Banquet Event Orders (BEO’s) to ensure correct pricing and all policies are being followed.
• Ensures menus for The Park Bistro, Room Service, Honor Bar, The Spa and Banquets are kept updated regarding product and pricing. A six-month review is to occur for each.
• Directs, educates, and corrects subordinates as it relates to selling strategies and the coordination of the sales effort for the outlets.
• Oversee the food and beverage operation and outlets and scores ahead of the competitive set as recorded by hotel reporting procedures, proprietary software and third-party vendors
• Works through direct reports as is expedient to effectively resolve issues and address negative guest service trends promptly and according to hotel best practices and standards. Holds direct reports accountable to Guest Recovery before the guest departs.
• Ensures shift line-ups are conducted daily by shift leaders
• Responsible for executing the hotel’s branding and marketing program as it relates to the Food & Beverage Division. Ensures all affected direct reports and other hotel Department Heads are prepared with appropriate education and are held accountable as it relates to its implementation.
• Works cooperatively and in coordination with all other hotel departments and third-parties to deliver exceptional guest service to the Forbes 4-Star standard. Focused on optimum problem-solving at all times.
• Observes all safety protocols and holds direct reports…