Sales Associate Part-Time - Lafayette, CA

Job Title: Sales Associate Part-Time
- Lafayette, CA

Direct Supervisor: Studio Manager

Status: Hourly non-exempt

Location: 94549

West Coast Fitness is a leading franchisee of Orange theory Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success
- Clarity, Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach many of our original teams are still with us today!

Orange theory Fitness is led by highly skilled coaches; each workout incorporates endurance, strength, and power elements through a variety of equipment including treadmills, rowing machines, TRX Suspension Training, free weights, and more. As a heart‑rate‑based totally‑body group workout, OTF combines science, coaching, and technology to guarantee maximum results. The result is more energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and MORE confidence, all to deliver you MORE LIFE.

Sales Associates are the first responders, the face of each studio, and the ones that keep members coming back with a smile. Focus will always be on member experience, even though this is a sales‑heavy role. This position is ideal for those with a passion for health and wellness, top‑notch service, and goal‑oriented mindset.

The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, as well as retail and concession sales. Through exemplary customer service, Sales Associates help drive up membership retention, maximize workout traffic, and maintain a positive, safe, and fun studio environment.

• Cultivate genuine, experience‑focused connections with members and guests, including answering questions, resolving concerns, and ongoing outreach regarding membership status.
• Ensure a friendly, helpful, and inclusive experience for all members and guests.
• Deliver an exceptional and versatile sales and service experience to all members and guests.
• Demonstrate a commitment to ensuring a safe and clean studio environment.
• Maintain accurate records using established OTF sales systems.
• Perform telephone inquiries, follow‑up calls, and customer care calls.
• Host OTF studio tours with prospects and/or fitness program holders.
• Greet members and guests promptly, enthusiastically, and with a smile.
• Maintain an organized and clean work environment.
• Respond immediately to member requests, inquiries, and concerns.
• Execute proper onboarding of all OTF members through completion of essential Client Intake and Membership Agreement forms.
• Attend and participate in all relevant OTF training programs, events, and meetings.
• Establish and maintain an effective referral program.
• Accurately follow the daily studio cleaning checklist (pre/during/post shift activities).
• Maintain an organized and clean lobby/front desk area.
• Process accurate credit card transactions.
• Perform follow‑up and follow‑through activities with all prospective clients.
• Work closely with the Fitness Team to ensure that processes are fulfilled.

• High‑level customer service skills.
• Previous sales experience with strong sales prowess (experience working in a sales quota‑bearing structure highly preferred).
• Excellent verbal and written communication skills.
• Ability to multi‑task and excel in a fast‑paced environment.
• Functional computer skills:
  Microsoft Office (Word, Excel), general site navigation, in‑depth reporting, and data entry.
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed.
• Ability to work and function in an ORANGE TEAM environment.
• High school diploma.
• Health and fitness‑minded people highly preferred.

• Competitive hourly wage.
• Performance bonuses based on weekly, monthly, individual,…