Bbrc Customer Service Associate - Recreation

BBRC CUSTOMER SERVICE ASSOCIATE - RECREATION

111 W Baseline Rd, Lafayette, CO 80026, USA

Posted Thursday, July 16, 2026 at 8:00 AM | Expires Friday, August 7, 2026 at 7:59 AM

Lafayette has an inescapable small-town feeling that provides a sense of belonging and connection. Whether it’s eclectic Old Town, distinctive neighborhoods, or unique arts and outdoors spaces, the City has a warmth and character all its own, offering a unique vibe and spirit. Lafayette has appeared on numerous national lists of top places to live and safely raise a family. We are a full-service City, providing services directly to the community such as Police, Fire, Public Works, Economic Development, Parks and Recreation, Library and Community Arts Center.

These services offer employment opportunities for a wide array of interests. The City’s mission is to recruit, develop and retain a diverse, well-qualified and professional workforce that reflects the unique personality of the community we serve.

• Exceptional City Provided Benefits:

• 401A Retirement Plan (10.2% City, 8% Employee, immediately 100% vested upon hire)
• Life Insurance (One year’s salary up to $150,000. AD&D coverage in equal amount)
• Tuition Assistance (up to $5000 per year for approved expenses)
• Employee Assistance Program (free counseling, travel assistance, legal aid, etc)
• Short and Long-Term Disability

• Additional Benefits:

• Deferred Compensation and Roth Options
• Voluntary Life Insurance/AD&D
• Identity Theft Program
• Recreation Center Pass
• Wellness Punch Card (100 punches per year to use at golf course, waterpark, etc)

• First year employees will accrue 80 hours Vacation
• 11.5 paid City holidays
• Other leave programs, including FMLA, Parental and Bereavement Leave

Responsible for performing a variety of general clerical and customer service duties to provide support for the general public. Serves as the first contact for customers regarding inquiries in person or by phone, providing information and assistance according to established procedures. Flexibility of schedule and dependability are key aspects of this position. Expected to perform with minimal supervision after procedures, policies and techniques are learned.

Working knowledge of modern office practices, procedures, and equipment including a computer. Knowledge of customer relations techniques, i.e., fostering a positive attitude, maintaining a courteous, helpful and professional demeanor. Principles and procedures of record keeping; ability to apply basic mathematical principles.

Demonstrated skill in the operation of equipment necessary to perform job functions.

Effectively meet and deal with the public and handle stressful situations; follow both verbal and written instructions, and issue clear concise verbal and/or written instructions. Perform multiple tasks simultaneously; concentrate on detail; analyze situations thoroughly, identify potential problems, and find effective solutions. Deal tactfully and courteously with the public when answering technical questions and handling difficult complaints; perform general clerical work involving independent judgment and personal initiative.

Effectively communicate with customers and handle hostile situations. Work cooperatively with other departments, City officials, outside agencies, and the general public to implement City and Department goals.

No specific requirement.

Previous work in a similar environment preferred; previous experience managing a computer cash register and money is preferred, or any equivalent combination of training and experience that demonstrates the required knowledge, skills and abilities.

The following duties are illustrative only and are not intended to be all-inclusive:

• Operate computer, copier and other standard office equipment.
• Proficient with software utilized for front desk procedures.
• Assist guests with check-in using daily sales, pass member check-in, or program participation check-in.
• Process program activity registrations, pass registrations, pass renewals.
• Assist customers with fitness class reservations and court…