Director of Operations; Home Care Agency

Seniors Helping Seniors provides in-home care services that empower seniors to continue living independent lives. Our caregivers, who are also seniors, deliver compassionate assistance tailored to the evolving needs of each individual. From helping with daily tasks to 24 hour personal care, we are dedicated to making life easier and more enjoyable for seniors in the comfort of their own homes.

We are hiring a mission-driven Director
of Operations to own and lead day-to-day agency performance, caregiver excellence, compliance, and service quality.

This is a leadership position designed to transition into Agency Leader within 12 months
, with opportunity to evolve into greater leadership as the organization scales.

You will partner closely with actively involved ownership while progressively assuming full operational leadership. This role is ideal for an experienced home care leader ready to run an agency—or a high-capacity emerging leader prepared to step into significant responsibility with mentorship and strategic support.

Note: All managers are expected to assist with open shifts or provide hands-on support to seniors in rare emergency situations.

Seniors Helping Seniors® provides relationship-centered home care throughout Boulder County, Broomfield County, and parts of Adams County. We specialize in pairing seniors who need support with older adults who want purposeful, flexible work — creating meaningful connections that benefit both.

We are a growing, performance-driven agency grounded in compassion. We believe exceptional care requires more than heart — it requires strong systems, clear standards, measurable outcomes, and leaders who build environments where caregivers feel valued, supported, and set up to succeed.

Our mission is lived out daily through dependable service, thoughtful leadership, and a culture that honors both the seniors we serve and the seniors who serve them.

• Oversee daily operations, compliance, client satisfaction, and workflow execution; build and maintain SOPs to ensure regulatory compliance and operational excellence.
• Create, manage, and report on operational KPIs, dashboards, and performance metrics to support data-driven decision-making. Leverage performance data and team feedback to foster continuous improvement initiatives.
• Lead caregiver recruitment, onboarding, training, engagement, retention, and performance reviews while ensuring ongoing compliance, in a way that insures caregiver readiness, engagement, and retention.
• Identify and leverage technologies that will improve client and team experience and improve efficiencies, work with partner teams to implement and oversee technology adjustments, and lead resulting workflow changes, team communication and training
• Support payroll, billing, and LTC insurance documentation processes with high accuracy and consistent follow-through.
• Creatively manage the prospective client pipeline, conducting intake calls and engaging referral partners with professionalism and strategic follow-up.
• Strengthen community partnerships and participate in targeted business development activity to support steady agency growth.
• Participate in a rotating on-call schedule, providing occasional urgent leadership or care support as needed.

• 3+ years of home care leadership or operations management (non-medical or home health); related senior care backgrounds considered.
• Passion for creatively improving the lives of seniors every day.
• Strong communicator with exceptional relationship-building abilities.
• Experience managing compliance, documentation, and regulatory standards
• Strong financial and KPI literacy (revenue, margins, retention, productivity)
• Demonstrated success in caregiver recruitment and retention
• Confident decision-maker who can run day-to-day operations
• Tech-forward and systems-minded, quick to create/adopt new systems and processes
• Calm under pressure and solutions-oriented
• Willing to step into Administrator role within 12 months
• Able to participate in on-call rotation and occasional urgent client care shifts.
• Salary: $85,000–$105,000 (based on experience) PLUS performance-based bonus
• On-call pay
• Flexible hybrid schedule (remote + office)
• Paid training
• PTO + Sick Leave
• Leadership mentorship and defined growth pathway

• Make a meaningful difference in the lives of seniors every day.
• Real authority and influence of agency operations, quality, and cultur
• Direct partnership with engaged ownership
• Opportunity to scale a high-performing agency