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Customer-Facing IT Help Desk Technician; Hybrid
Job in
Lafayette, Boulder County, Colorado, 80026, USA
Listed on 2026-07-21
Listing for:
Kpaonline
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
KPA is seeking a Help Desk Technician to provide frontline support for Windows, macOS, Android and iOS devices, software, and cloud services. You will resolve incidents within SLAs, triage tickets, and assist with onboarding, password resets, and security-related access requests.
The role emphasizes strong troubleshooting, time management, and customer service. Experience with Intune, Entra , and ITSM tools is preferred in a collaborative, hybrid environment.
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