Lead Service Coordinator; Internal

Purpose of Position - The Lead Service Coordinator serves as an experienced Service Coordinator who provides service coordination to an assigned caseload while also offering training, mentoring, and technical guidance to Service Coordinators. This role functions as a support liaison between the Service Coordination Supervisor, Service Coordination Training Specialist, and Service Coordinators, helping to ensure consistency, compliance, and quality service delivery across the team.

The Lead Service Coordinator does not have supervisory authority, including hiring, performance evaluations, or disciplinary responsibilities.

Maintains an assigned caseload and performs all responsibilities of a Service Coordinator, including:

• Develops, implements, monitors, and reviews the Individual Family Services Plan (IFSP), including leading initial, periodic, and annual IFSP meetings and ensuring appropriate documentation and distribution.
• Coordinates and monitors the delivery of services and supports from A&I Avenues and community providers to ensure alignment with the IFSP and the child and family’s evolving needs.
• Guides families in understanding service options, accessing resources, resolving concerns, and navigating systems of care, including mediation and formal dispute processes when necessary.
• Maintains consistent monthly contact with families and ensures timely, accurate, and professional documentation in the electronic health record, including Targeted Case Management billing.
• Ensures all documentation, timelines, and processes comply with applicable Federal, State, and A&I Avenues regulations, including maintaining complete and accurate master files and required funding documentation.
• Facilitates transitions and exits, ensuring appropriate notice, documentation, and coordination with receiving programs or providers.
• Serves as a mentor and primary peer resource to new and existing Service Coordinators.
• Assists with onboarding and training of newly hired Service Coordinators.
• Attendance at all scheduled work groups.
• In-person attendance at all department staff meetings.
• Provides shadowing opportunities, peer coaching and, guidance on complex or high-risk cases.
• Supports team members in understanding compliance standards, timelines, documentation expectations, and best practices.
• Assists the Service Coordination Supervisor in reviewing data reports and identifying trends impacting compliance or service quality.
• Helps identify training needs and contributes to ongoing professional development initiatives.
• Models high standards of family engagement, documentation, and regulatory compliance.
• Supports problem-solving efforts related to challenging family or provider situations.
• Promotes a positive team culture by maintaining a solution-focused mindset, encouraging collaboration, and serving as a morale booster during periods of change or high workload.
• Assists with facilitating or leading Service Coordination meetings and work groups, as requested.
• Promotes consistency in service delivery practices across the team.
• Serves as a liaison between the team and the Supervisors for operational questions and workflow support (non-disciplinary).
• Communicates emerging trends, concerns, or training needs to the Assistant Director of Early Intervention.

• May assist with special projects, audits, or quality improvement initiatives.
• May serve as a point of contact in a trainer’s or supervisor’s absence for routine operational questions (non-disciplinary).
• Other duties as assigned.

• Demonstrates proficiency in all aspects of Service Coordination.
• Demonstrates a professional, optimistic outlook and supports team resilience through constructive…