Receptionist, Administrative​/Clerical

Introduction

Firefly Children and Family Alliance is a nonprofit that has supported Indiana families and adults for generations. Our organization is built on the belief that giving kids and adults the chance to succeed creates stronger communities. We help Hoosiers overcome hardship and unhealthy behaviors.

BUILD A CAREER THAT MEANS MORE

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you’ll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly Children & Family Alliance is looking for a Receptionist in Lafayette, IN. In this role, you will assist eligible families in applying for and maintaining childcare voucher assistance to allow families to work or attend school/training programs. This position will report to the CCDF Director of Administration.

• Student Loan Repayment
• Tuition Reimbursement
• Medical, Dental, and Health Insurance
• Over 150 hours of PTO first year and 12 paid holidays
• Short-Term and Long-Term Disability
• Life Insurance

Data Management and Tracking (20%)

• Ensure paperwork drop-off log is completed for each client.
• Ensure all guests sign in upon entry to the building as well as for appointments.

Provide Internal and External Customer Service (70%)

• Direct telephone inquiries to the correct parties.
• Screen walk-in guests and notify proper staff.
• Answer questions and provide information and documentation as necessary.

General Clerical and Admin (10%)

• Photocopying, faxing, filing, emailing.
• Support program staff as needed.

• High School Diploma or equivalent.
• Must be at least 21 years old.
• Experience with Microsoft Word, Excel, and Outlook.
• Telephone experience in answering multiple incoming lines.
• Clerical experience.
• Knowledge of Computer and office equipment.
• Acquire Knowledge of agencies programs.
• Ability to work with a team when applicable.
• Ability to respond appropriately to cultural differences among staff, clients and visitors.
• Fluency in at least two languages, including English.