Service Schedule Coordinator

The Service Coordinator is responsible for scheduling and coordinating service calls, ensuring technicians are dispatched efficiently, and supporting daily service operations. This role involves communicating with customers, organizing work orders, and helping ensure jobs are completed on time and accurately documented.

• Schedule and dispatch service technicians throughout the day
• Answer customer calls and schedule service appointments
• Communicate updates to customers and internal teams
• Adjust schedules to handle urgent or high-priority requests
• Ensure work orders are accurate and completed properly
• Coordinate with technicians to gather necessary job details
• Review and organize completed work orders and documentation
• Verify technician time entries and job assignments
• Support improvements to scheduling and workflow processes

• Strong communication and customer service skills
• Good organizational skills and attention to detail
• Ability to manage multiple tasks and meet deadlines
• Problem-solving skills and the ability to work in a fast-paced environment

• High school diploma or equivalent
• Previous scheduling, dispatching, or administrative experience preferred
• Experience with scheduling software is a plus

• Primarily desk-based work using a computer
• May require occasional light lifting (up to 15 lbs)