Service Consultant

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

High School

Less than 1 year

• Greet customers promptly in a friendly and professional manner.
• Listen to customer concerns and accurately document vehicle service needs.
• Provide repair and maintenance recommendations using factory guidelines.
• Prepare accurate repair orders and obtain proper approvals.
• Communicate clearly with technicians, ensuring customer concerns are addressed.
• Keep customers informed on repair status, costs, and completion times.
• Review completed repairs with customers, ensuring satisfaction before vehicle delivery.
• Promote dealership-recommended maintenance services and Hyundai programs.
• Maintain high CSI (Customer Satisfaction Index) scores through excellent service.

• Previous automotive service advisor or related experience preferred (Hyundai/Kia experience a plus).
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic computer skills and familiarity with dealership management software (Tekion, CDK, Reynolds & Reynolds, etc. preferred).
• Valid driver’s license with clean driving record.
• Customer-focused mindset and a positive, team-oriented attitude.

• Competitive pay plan (base salary + commission/bonus structure).
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with employer match.
• Factory training and career development opportunities.
• Employee discounts on vehicles, parts, and service.