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Head of Customer Experience & Commercial Operations
Job in
Lafayette, Tippecanoe County, Indiana, 47903, USA
Listed on 2026-09-01
Listing for:
Wabash
Full Time
position Listed on 2026-09-01
Job specializations:
-
Business
Client Relationship Management
Job Description & How to Apply Below
Wabash is seeking a strategic, people-centered leader to head a Customer Experience team within its Commercial Operations organization. The role focuses on building capability, partnering across functions, and driving proactive, scalable CX that links daily execution to the broader Commercial Operations vision.
Responsibilities include coaching, performance management, and transforming reactive support into proactive customer partnerships using data-informed decisions and standard work.
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