CSR I​/Hospital Operator-PRN

Job Description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

We are seeking a dependable, customer-focused PRN Hospital Operator to support hospital communication operations and provide exceptional service to patients, visitors, and staff. This role is responsible for answering and routing incoming calls, responding to customer inquiries, assisting with service requests, and ensuring accurate documentation of interactions. The ideal candidate demonstrates strong communication skills, attention to detail, professionalism, and the ability to remain calm in a fast-paced healthcare environment.

SCHEDULE

MUST be available to work a minimum of 36 hours during each six-week scheduling period.

MUST be flexible with availability:
Days/Mid-Shift/Evenings/Weekends/Holidays

** Days and Start/End time will vary; department runs 24/7!

WORK LOCATION

Arnett Hospital

KEY RESPONSIBILITIES

• Answer, screen, and route incoming calls promptly and accurately.
• Provide exceptional customer service to patients, visitors, staff, and external callers.
• Respond to patient and customer inquiries via phone and email in a timely, professional manner.
• Assess customer concerns and determine appropriate solutions while adhering to organizational policies and guidelines.
• Assist with urgent communication needs and facilitate timely information exchange throughout the hospital.
• Collaborate with internal departments to resolve issues and ensure customer satisfaction.
• Accurately gather, verify, and document patient/customer information and interactions in applicable systems.
• Process service requests, orders, exchanges, scheduling inquiries, and related transactions.
• Maintain confidentiality and follow all hospital policies and procedures.
• Demonstrate professionalism, empathy, and a positive attitude in all interactions.

REQUIREMENTS

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation's largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.

Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

• Job Identification 423418
• Job Category Administrative, Clerical, Customer Service
• Locations 5165 McCarty Ln, Lafayette, IN, 47905, US