Retail Service Representative I

The Fountain Trust Company, a community bank with 20 locations across west-central Indiana and east-central Illinois, is seeking a dedicated Retail Service Representative I to join our team. This position is located at our Lafayette-Creasy branch. As a key member of our customer service team, you will play an essential role in creating positive experiences for our customers while supporting the operational efficiency of the bank.

• Customer Interaction:
  Greet customers warmly and provide a welcoming environment.
• Transaction Processing:
  Accurately process debit and credit transactions, ensuring all details are correct.
• Account Management:
  Open new accounts and assist customers in selecting the best services to meet their needs.
• Customer Support:
  Address and resolve customer inquiries or issues with professionalism and courtesy.
• Cash Handling:
  Maintain and balance cash drawers and vaults to ensure accuracy and security.
• Product Promotion:
  Actively promote and cross-sell bank products and services that align with customer needs.
• Compliance & Procedures:
  Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations.
• Flexibility:
  Perform other duties as assigned by the branch manager, supporting various banking functions as needed.

• Customer-Centric: A positive and approachable attitude in all customer interactions.
• Strong Decision-Making:
  Ability to make thoughtful decisions in high-pressure situations.
• Attention to Detail:
  Meticulous in handling financial transactions and maintaining accurate records.
• Communication
  
  Skills:
  
  Excellent verbal and interpersonal skills for building relationships with customers and team members.
• Multi-tasking:
  Ability to efficiently handle multiple responsibilities simultaneously.
• Technology Proficiency:
  Basic computer skills for processing transactions and managing customer information.

• Preferred:
  Associates degree or equivalent education.
• Experience:
  
  Prior experience in customer service, retail, or cash handling is highly valued.

• Ability to lift up to 40 lbs. when necessary.

• Bilingual in Spanish is highly desirable.

At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. By joining our team, you'll have the opportunity to grow professionally within a supportive, customer-focused organization.

• We offer competitive compensation, opportunities for career advancement, and the chance to make a real impact in the communities we serve.