Events & Parties Operations Manager

Events & Parties Operations Manager

Location – Malibu Jack's Lafayette, IN
Position Type – FT Salary

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene
75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list  for 1,408 percent three-year growth, Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart.

Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

We are seeking a dynamic Events & Parties Operations Manager to lead our team. This role is crucial in planning, organizing, and executing events while enhancing overall operations. The ideal candidate will possess strong leadership abilities and a passion for exceptional customer service.

• Event Coordination: Oversee all logistical aspects of events, including space setup, catering, and entertainment, ensuring flawless execution and high customer satisfaction. This person will be responsible for any incoming birthday party requests via phone calls or website bookings. This person will oversee the execution and guest experience of birthdays, company events, and any other functions being held at the park.
• Administrative Duties: Planning party area execution, scheduling hosts, contacting the party contact to discuss details of the event, and answering questions about the event and the package details. Handle administrative tasks such as inventory control and managing reports related to upcoming events.

Supervise a diverse team of employees, ensuring seamless operations and maintaining high customer service standards. Helping oversee the host staff with cleaning party areas, delivering food, setting up banquet spaces, and any day of duties needed for event execution.

• Customer Support: Serve as the main point of contact for special projects and emergency situations, addressing guest inquiries and issues related to events. Handling any guest issues with their event.

Develop and maintain relationships with clients, vendors, and partners to enhance service offerings and drive repeat business.

Work closely with the sales team to promote party packages and group offerings, assisting in the development of promotional materials.

Train and communicate regularly with Shift Leads and Leads to align on goals and strategies, fostering a culture of teamwork and open communication.

Proven experience in operations management and event coordination, preferably in the family entertainment or hospitality industry.

Strong leadership skills with the ability to motivate and inspire a diverse team.

Excellent communication and interpersonal skills, with a customer-centric approach.

Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.

Knowledge of safety protocols and best practices in an entertainment or event setting.

Flexibility to work evenings, weekends,…