Salon Manager

Overview

Salon Manager

At JCPenney Salon, our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a behind‑the‑chair salon manager, you may work up to 8–16 hours per week behind the chair (depending on salon volume) with your own clientele, alongside your team. Additionally, leaders coach and motivate your team to become the top salon professionals in America while supporting the business to drive retail and service results through creative marketing, networking, and promoting client loyalty.

Our salon business is a key driver of traffic and revenue for the JCPenney company. As a leader you will represent the company values we uphold every day to make it count for our customers. Come see what it means to work with a family at the JCPenney Salon!

• Leads by example in all interactions with clients and supports stylists to ensure they can provide an exceptional client experience.
• Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution.
• Motivates and engages the team to provide exceptional service through consistent communication, coaching, and recognition.
• Provides services—including cut/style, chemical services for all hair types, and other hair styling services—as required to meet or exceed client expectations in a positive, professional manner.

• Proactively recruits qualified stylists to join the team through social media, targeted recruiting websites, referrals, and engagement with local salons and cosmetology schools.
• Provides frequent, balanced, meaningful coaching and feedback that improves effectiveness.
• Creates learning opportunities that drive associate success throughout their career.
• Ensures stylists complete available training by scheduling associates for core and artistic education as courses are offered internally.
• Inspires loyalty, passion, and growth in the salon by creating an inclusive, respectful, professional, and fun environment.

• Reviews reports to quickly identify and prioritize areas of opportunity, determines root causes, and sets direction to achieve productivity, referral, rebooking, return rate, and client acquisition standards.
• Delivers salary‑cost objectives to achieve the profit plan.

• Reviews SET guidance and makes appropriate adjustments based on salon layout while maintaining core standards.
• Actively walks the salon and backbar to identify opportunities related to merchandising, replenishment, and recovery.
• Handles or directs the team to address product‑related issues that have the biggest impact on the client.
• Manages backbar expenses in accordance with the plan.

• Consistently meets established performance standards for the role, including product and service sales, client experience, productivity, and attendance.
• Reviews and follows all company programs—including hiring practices and state safety regulations—and accurately advises associates on how to address related issues.

• A current cosmetology license is required in the state you are applying.

• Focuses team efforts on superior customer service and a quality salon client experience, with the goal of rebooking. Makes the client feel at home by providing a thorough consultation, prioritizing their time and services, and recommending appropriate retail.

• Holds the team accountable for performance and empowers individuals to do the same for themselves. Actively manages and understands what is happening in the salon and leads by example. Equips the team with the tools and skills they need to be successful and celebrates associate wins.

• Establishes goals and explains how success will be measured for each area of responsibility. Prioritizes work and remains adaptable to change as new challenges arise. Motivates the team to stay focused on driving team and company results to reach quarterly and annual goals.

In addition to a competitive wage, this position offers 50% commission on service sales behind the chair and 10% commission on retail sold with a service. Eligible for bonus under the Management Incentive Plan. If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for a discount on JCPenney merchandise.

For paid holidays, associates eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday receive additional compensation. For paid vacation days, as well as eligibility requirements for other benefits, please visit

USD $15.48 - USD $22.12 /Hr.